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Business Profile

Shoe Repair

Gomez Shoe Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Gomez Shoe Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gomez Shoe Repair has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 13th, 2023 I dropped off 3 pairs of *** boots for cleaning. I was told to pick them up a week later. When I returned to pick them up, they were only able to find 2 pairs of my shoes. I was told that they would look for them and to come back or call in a week. I have since been up there twice afterwards and each time they take my number and say they will call once found. I asked them to just pay me the value of my used boots ($150) since they were slightly worn. They refuse to pay me and keep sending me away as they “look for them.” It is now December 28th, 2023. I am once again asking for my shoes or the value. The owner was very rude and once again took my number with the promise to call. I would just like replacement of my shoes or the money for them and they will never recieve my business again.

      Customer Answer

      Date: 02/23/2024

      The consumer reported to BBB that the issue has been resolved and a check was issued for the lost boots.

    • Initial Complaint

      Date:08/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 06/21/2023 Acct/Tracking ticker#: ****** pairs of shoes/Amount: $64.80
      I took my **** **** Loafers to the shop on ***** ******* **** *********, OH for repair of my leather uppers/hand sewed soles/ handmade pinch tassels loafers/ shoes /hand antiqued leather uppers color of cognac shoe/loafers genuine hand sewn soles (bottom of shoe) combination stacked leather heel size 9.5 Narrow some time pass went to pick up my loafers/shoes which is one of a kind and they could not find my shoes I dropped off, either the shoes grew legs and walked out of the shop or the staff sold/stole them the shoes are irreplaceable I am filing a complaint with the better business bureau as well as small claim court when a person take shoes in for repair you expect to pick up your shoes not "we can't find them" I am very upset or this entire matter I recommend anyone going to the multiple locations of ***** shoe repair DO NOT GO find another shop if u want your shoes back. I talked to the owner, and he stated he needed time to find the shoes. He stated he would get back to me in 10 days I have not heard from him after 15 days which has passed. I advised him if he did not get back to me, I would be filing a complaint with the BBB. We talked and he said he would get back to me, which he has not done at this point I am filing a complaint. over the disappearance of my custom-made **** **** leather uppers/ hand sewed soles (bottom of shoe)/ handmade tassels. This shoe is not made any more by **** **** and was expensive ($200.00) when I bought them 14 years ago. I am terribly upset and angry over this matter.

      Business Response

      Date: 09/20/2023

      RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

      I've spoken to ******. He said he offered the consumer to come into the shop and he would pay for the missing shoes. He thought the consumer was going to come in but never heard from her. The offer is still open and the consumer can come in to discuss the matter. 

      Customer Answer

      Date: 10/02/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      RECEIVED VIA PHONE BY BBB STAFF MEMBER:

      The consumer has stated she contacted the business on p/27. She was told ****** was not in but he will be in tomorrow. She went to the shop the next day on 9/28 but ****** was not in as she was told. She asked the staff member ******* when he would be in but she said she didn't know. The consumer left the information regarding her complaint and the cost of her shoes. The consumer is disappointed that the business did not follow through on their word and would like to know when to expect her refund?




      Regards,



      ******* * **********









       

      Business Response

      Date: 12/07/2023

      RECEIVED VIA PHONE BY BBB STAFF MEMBER:

      Mr. ***** said the customer left her shoes there for 5 months before she came back to get them. Their receipt say they are not responsible for the shoes after 30 days.  When items are not picked up, they will try to contact the customer. If they are unable to reach the customer, they donate items to ********* ***** ********* etc.  They are emailing me a picture of their records on this customer. 

      Customer Answer

      Date: 12/19/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




      [Sent as attach above ]



      Regards,



      ******* * **********









       

    Gomez Shoe Repair is BBB Accredited.

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