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Business Profile

Tree Services

Keep It Green Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 14, 2024, Keep It Green Tree Service was doing work in my neighborhood, on ******* ********** I did not contract with them. They parked their flatbed truck on the street alongside my house. At the end of the day, at about 10:00 PM the workers returned to load their Bob Cat tractors onto the flatbed. Before driving the Cats onto the flatbed, they used the Cats to adjust a load already on the flatbed. In the process, they drove their Cats on my tree lawn and damaged the grass in several different spots along the tree lawn. I contacted them the morning of March 15th and was told they would be returning to the job site the next day and would check out my complaint. They have not followed up and have not returned subsequent telephone messages left on March 18th and 21st. I am seeking their remedial action or monetary compensation.

    Business Response

    Date: 04/01/2024

    Hello , 

    Our company was doing tree work but we were not present at 10pm . Our company trucks were gone as we finished much earlier that day. Another company was doing the cleanup and using the cats . Please contact the company that was finishing up the cleanup and using that cats as it was not Keep it Green doing that work . Thank you .  

    Customer Answer

    Date: 04/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** *****

    Response taken over the phone by BBB staff MN

    Complainant has advised that the customer that hired the business advised him that they hired this business to remove the trees and this was part of the cleanup.  If the business hired a subcontractor to do the clean up, please advise the name of that business so the correct company can address the complaint.


     

Keep It Green Tree Service is NOT a BBB Accredited Business.

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