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Business Profile

Auto Repairs

Stone's Auto Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Coty C

    Date: 02/06/2024

    The absolute worst service I have ever received from any so called mechanic.
    Initially dropped my Van off for a coolant leak. Paid a thousand dollars for them to replace the radiator and thermostat gasket.
    When they give it back to me after about a day of working on it, I drive it up to the store to grab some things. Come back Out and my van has already drained out about 2-3 Quarts of oil.
    Same day dropped it back off and had them fix it. They kept it overnight and all of the next day. I finally get it back parked at the house. next morning i go to start it up and I have a check engine light. Being a weekend, they were closed.
    And this being my work van, its extremely Inconvenient To have to wait all weekend To drop it off and have them fix an issue that never existed beforehand.
    They kept the van all day until the next morning at eight a m. When I got there and complained they said they had already fixed the issue within five to ten minutes of me dropping it off, And yet they still waited until the end of the shift to call me and at that point I couldn't make it there in time. I wasn't even gonna ask for a full refund of a $1000. I just wanted $300 back because of poor service and when I asked that I was met with hostility from the owner at this point I asked him to step outside and talk to me outside instead of in front of the customers Because we were arguing about poor service in front of somebody dropping off their own vehicle, which has to look very unprofessional.
    Once we finally get outside, I tell the owner multiple times, neither of these 2 new issues ever existed before I dropped off my vehicle for an unrelated issue. I ask him multiple times if he understands why I'm upset and why this feels like I should get a refund.
    He argued with me over this for about 10 minutes. He eventually asked me " So what? do you want a thousand dollars back? How about a million?"
    Nothing was ever resolved.
    Bad business all around
    Strongly recommend a real mechanic.

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