Complaints

This profile includes complaints for Select Kitchen Design Window & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Kitchen Design Window & Doors has 2 locations, listed below.

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  Select Kitchen Design Window & Doors

  2741 Lyons Rd., Ste. B Miamisburg, OH 45342

  
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  Select Kitchen Design - Forest Park

  11125 Ashburn Rd Parkdale, OH 45240

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction- 11-15-2023
  Amount paid them- 1,505.00 (half)
  The business contracted to build an oak curio cabinet with glass door at precise measurements.
  The dispute: The cabinet was the wrong size. The door was backwards and the wrong size, also warped. The legs were made wrong - was unlevel.
  To resolve the dispute: they wanted more money to rebuild or they would cut it down - no money was offered for refund. They have the money and we have nothing!!
  They gave no contract and no receipts.

  

  Business Response

  Date: 03/14/2024

  In response to the Consumer Complaint #********

  Prior to us ordering anything from our company, clients are required to sign off on the quote and on the drawings. The drawings specify all the details and all of the measurements of the curio cabinet(s). We offered to have the curio cabinet reworked by the vendor. This solution would have been at no charge to. The client declined this solution. 

  The client then added updated specifications, which would require the curio cabinet to be remade. These added specifications were added after the curio cabinet was produced. This would be chargeable to the client. The client declined this solution as well.

  We are a custom and semi-custom cabinet retailer. All products that we sell are made to the measurements provided by the client and those measurements are signed off by the client. 

  All sales are finale, per our company policy.

  This is the second purchase from this client. This client was already made aware of our no return policy on special ordered material. This client attempted to return their first purchase. (An entire kitchen)