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Business Profile

Mulch

The Mulch Man Greenline
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Mulch Man Greenline's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is regarding false advertising. An email was sent to me with a sale price on mulch. I called to order the mulch listed in email. The person who answered told me I could only receive the sale if I liked and shared on Facebook. But several emails that I received made no mention of any obligation to advertise on social media for them, which only young people have. So not only is it false advertising it is also a form of ageism. I shared the emailed information through word of mouth and email but those individuals won't have a way to like and share and therefore won't be able to receive the discount.

      Business Response

      Date: 05/20/2025

      Thank you for the opportunity to respond to this complaint.

      We value all of our customers and strive to offer fair and transparent promotions. The customer in question attempted to use a Facebook-specific coupon that had terms and conditions outlined in the post.

      When the customer attempted to redeem the coupon, it had either expired or did not apply to the service she was requesting based on the promotion details. As a gesture of goodwill, we offered her several alternative discounts to accommodate her, but she declined these offers.

      Unfortunately, the conversation became increasingly hostile, despite our team remaining courteous and professional throughout. We regret that she chose to escalate the matter rather than accept the reasonable options provided.

      We stand by our efforts to resolve this amicably and fairly, and we remain committed to clear communication and respectful service with all our clients.

    The Mulch Man Greenline is BBB Accredited.

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