Reviews

Review Details

• Review fromDANIEL B

  Date: 08/02/2023

  1 star

  DANIEL B

  Date: 08/02/2023

  Terrible service. They have had my car for 4 weeks today. Never have they called to give any status updates. When I call them they have never given any definitive status as to when the car will be finished. I called today 2Aug2023 and the same routine. Still have no idea when car will be finished. I don't believe anything they have told me. I explained I was going to contact the BBB about this and call a local news station. I was told the GM would call me shortly. That was 6 hours ago and no call. I never would have left the car there had I known their service was so bad. Seek transmission service elsewhere!
  

  Brownies Independent Transmission

  Date: 08/15/2023

  Mr. B*******’s vehicle was at Brownies Independent Transmission for major transmission overhaul. Some repairs have frustrating problems that arise that can extend the length of the repair. Once Brownies it was aware that Mr. ******** desired more communication he was called daily with updates about the progress of his vehicle. Mr. ******** has his vehicle back and he was not charged for the additional parts required above the original estimate. As a transmission shop, we fully understand the stress customers are under to be without their vehicle for an extended period of time and do our best to remedy the stress for as many people as possible!
  We wish Mr. ******** well.
  Respectfully Submitted,
  Bob Lowry
  Owner

• Review fromDonnie S

  Date: 04/25/2023

  1 star

  Donnie S

  Date: 04/25/2023

  thief's ,stooled new parts off my van now rides like a wagon don't, shift right ,parts took off motor ,drinks a lot of gas now ,took suspensions parts off, dents in van now iam seeking criminal return of my$3, 520 return
  

  Brownies Independent Transmission

  Date: 08/04/2023

  Mr. Sias' 2001 Honda Odyssey which has over 350,000 miles on it, arrived at Brownies with a no start/won’t move problem. The customer had taken a lot of the car apart himself and ran wires all over the vehicle attempting to fix this problem. He claimed he also had a transmission issue. Brownies Transmission fixed the no start problem and subsequently repaired Mr. Sias' transmission as it did indeed have a failure. The Honda Odyssey was returned to the customer in safe working condition albeit with some missing brackets and miscellaneous parts that the customer had removed prior to the vehicle arriving on our lot. He was informed of this when he picked the van up. We highly recommend customers do not disassemble their own vehicles prior to taking them to a shop, this complicates matters for both parties.
  Respectfully Submitted,
  Bob Lowry, Owner