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Business Profile

ATVs

ATV & Bike Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in ATVs.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from the company website for a scan tool for a ******* *********** I received a follow up email regarding the purchase, asking a question about what connector I wanted to go with it. I responded to the question and then asked if I could cancel the order 24 hours prior to shipping. I have NOT received any kind of response from the company since & I have attempted to reach them by email and by telephone. I refused the shipment and have repeatedly asked for a refund and haven't heard ANYTHING back from this company. Once they were paid, they have shown ZERO interest in customer service and hence the reason for the complaint.

  • Initial Complaint

    Date:07/03/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the exact kick stand my grandson needed using the information from his ***** motorcycle. It did not fit. It was ordered and delivered the end of June 2024. Thank goodness I paid with ******. They will get to the bottom of this for me.

  • Initial Complaint

    Date:05/18/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    I purchased (order #****) a replacement kickstand for my motorcycle on 4/7/2024.
    The company website allows you to enter your vehicle model number, and it identifies the correct part for that particular model. I purchased the kickstand that the ATV and **** ** website said was correct for my motorcycle.
    I received the kickstand on 4/13/2024.
    I did not have a chance to install it until 3 weeks after receiving the kickstand, at which time I discovered it does not fit my motorcycle.
    I attempted to contact the company via voicemail and email on 5/6/2024, 23 days after receiving the item.
    I then read the return policy which said returns must be made within 14 days, which I admit was my fault for not reading earlier.
    I did not receive a response, and emailed them 2 more times during the week of May 6th, but still no response.
    I realize that I did not contact them within the 14 day return policy, however I simply want to exchange this kickstand for the correct kickstand. I am not asking for a refund of my money.
    I was sent the wrong kickstand and simply want the correct kickstand. I hope you can help.

  • Initial Complaint

    Date:05/05/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent the wrong item and I haven’t been able to contact the business. No replies to my email.

  • Initial Complaint

    Date:09/14/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a side stand from this business. It delivered the wrong product. In the last week I have left multiple voice mails and electronic messages, all of which have been ignored. I need to return the product and to get a refund.

ATV & Bike Co is NOT a BBB Accredited Business.

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