Complaints
This profile includes complaints for The Middlefield Banking Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Simply put, Middlefield Bank mailed my wife and me solicitations stating that if we use our Middlefield Bank ********** debit cards for at least 5 transactions in July 2024 and spend a total of $100 or more we will each earn a $10 reward deposited into our checking account within 120 days. We met all the requirements. Middlefield Bank deposited $10 to our account on 1/29/25, two months late after our continued requests. They still owe us $10 for the promotion. We have contacted Middlefield Bank on multiple occasions and delivered the bank president a letter at his headquarters on January 23, 2025 and have received no response. They have not paid us the additional $10.
Business Response
Date: 03/03/2025
Upon further investigation of the information provided, there was a clerical error made by the bank. Today (3/3/25) a credit to *** ********'s account for the $10 has been issued. A letter of apology will also be mailed to the customer.Customer Answer
Date: 03/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you!
Regards,
******* ********
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