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Business Profile

Computer Services

CFR Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my computer in for repair on May 6th after it wouldn't turn on. I had finals from class coming up and needed my computer so without doing much research I went to the first place I could find near here "Computer service now." after a few tests they found out it was the power button and GPU so I got a new tower then took it back to buy and install my own GPU. however, when I turned it back on I was missing my hard drive along with half my info (luckily I saved my college work on the cloud) but I am missing most of my games and info. So I thought they simply forgot but when I call they claim they never saw a hard drive. I showed them the missing links, and time stamps, and the amount of dates is more than my 2 TB SSD could hold. They first claimed maybe its not plugged in right ( I checked only my main SSD and a minor one but no HD) then their story kept changing from there was a hard drive to there wasn't to even remember if I had an SSD or an HD. What made me realize they BSing me was how they were gaslighting me by mixing my own words EX me: "I had an HD and an SSD" Them "Yes you just had the SSD" "NO! I had the SSD and HD" "yeah that what you got the Hard drive" and it went back and fourth until I left.

CFR Inc. is NOT a BBB Accredited Business.

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