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Business Profile

Mobile Auto Lube and Oil

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Lube and Oil.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been going to this location to have my oil change for several years without any problems. My sticker said I was due for an oil change at 66,000 miles. I went in around 67,000. I raised the hood of the vehicle and started the process as I have always done. M**** (I believe his name was or something like that) said, "Oh I remember you. I think I was under your car and did your oil change the last time you were here. You aren't due for an oil change. You have synthetic oil so you are good for about 7000-8000 miles not every 3,000 miles so I am not going to take your money." I thought this was EXTREMELY odd. They have been telling me literally every time I come that I require every 3000-mile changes. If this is not the case and it is truly every 7000 or so, they have been stealing my money by telling me wrong. This is the first issue. Fast forward to a week after this incident. I notice my driveway has a spot of oil on it. I look under my car and notice that the underside is covered in oil and there is a screw broken. I immediately took my car to M**** to have them assess the situation. They instantly come out and asked me who did my oil change last because the oil filter housing was damaged and there is oil EVERYWHERE. Apparently, there was a part that was tightened too tight causing the filter housing to crack. I suspect that when I went to Take 5 and raised my hood when they turned me away, they noticed the leak and didn't want to tell me/own it since they are the one that has always done my changes on this vehicle. I just had to pay $689.98 to M**** for parts/labor for the oil filter housing and another $81.94 for the vehicle inspection/oil change.

Take 5 Oil Change is NOT a BBB Accredited Business.

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