We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Pizza Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* PIZZA HUT **** MOBILE ORDER
    *** * **** ****** ***** ******** ***** ***** JANUARY 15. 2025 PIZZA HUT ORDER NO. Order number: #**************** . $37.78

    THE PIZZA HUT TANDA HAD A VERY FOULED GASEOUS MONTON ZOBBAT ODOR INSIDE THE RESTAURANT MY ORDER WAS NOT READY WHEN I ARRIVED AND AT FIRST FEMALE EMPLOYEE TENDALLA LIED AND SAID WE DO NOT HAVE AN ORDER FOR YOU AND THE MALE EMPLOYEE TENDALLA EMPLOYEE SAID HE WAS GETTING IT BUT THEY BOTH TRIED TO GET ME TO PAY FOR AN UNIDENTIFIED MALE SAVEE ORDER AFTER TRYING TO HAND MY PIZZA HUT ORDER 2 LITER SODAS OVER THE WRONG SIDE OF THE COUNTER WHERE HE WAS STANDING AND I SAID NO. THEN THE MALE EMPLOYEE TANDA RELUCTANTLY BROUGHT MY PIZZA HUT ORDER 2 BOXES OF CINNABON ROLLS BUT TRIED TO WITHHOLD THE 4 ICINGS I HAD ALSO ORDERED AND PAID FOR AND THEN MOCKED ME WHEN I INSISTED HE BRING AND NOT DELIBERATELY LEAVE OUT THAT PART OF MY PIZZA HUT ORDER NEED CONDIL REFUND ON MY PIZZA HUT ORDER ***** IN THE AMOUNT OF $37.78.

  • Initial Complaint

    Date:10/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a member of Pizza Huts reward program. I have received items in the past from this program with no problems. But on Aug 8th of this year I had enough rewards accumulated for a medium 2 meat pizza. I tried ordering it four times on different days since the original time I had enough points to receive my pizza. None have worked. I tried calling the telephone number for the rewards program and was told to call back during normal business hours which was when I was calling. Other telephone numbers for Pizza Hut was a waste of time along with Chat from their website. Nobody came on for chat. It's obvious that Pizza Hut doesn't want to hear or help their customers complaints. All I want is my free medium 2 topping pizza that I have coming.

  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is that, I belive part if not all was contaminated on purpose buy the employees of the pizza hut, went to, I just fell the need to let people know..That has to be some kind of crime.. Im going to see about sending some and have it checked by a Lab..I decided NOT to eat any of it..

    For my own Protection.The kiker is that I even gave them a Tip when I picked it up, and the way they had it warped, I thought some is wrong here? I should have followed my gut..I will Not make the same Mistake Twice..People should start checking their food before they leave..NO more just Trusting a Company any more. if the employees ARE doing things like that They should be Fired and the Employer should be fine for allowing an employee the get away with some thing like that..maybe They were following some eleses orders? They should NEVER be able to work in food industry again. they have peoples lives in their hands? Thats all for now.****

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through my Pizza Hut rewards account Friday 11/03/2023. Total was $29.48.
    12-traditional buffalo wings.
    1- pizza melt.

    Once home and opened the container for the wings they shorted me two wings. I only received 10. These are too expensive not to file a complaint.
    The store did nothing to help.
    I would like the bbb to help mediate between myself and the business to come to a mutual agreement. Thank you.
    ORDER #*************************
    Placed on November 3 at 5:42 PM

    1
    Melt
    Specialty Pizza: Pepperoni Lover?s® Melt
    Whole Ingredients: No Sauce, Pepperoni

    1
    12 Piece - Buffalo Medium -Traditional Wings


    Order Total: $29.48

    Carryout Instructions:

    Payment Method: Cash

  • Initial Complaint

    Date:10/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pizzas from them on Friday at 8:07pm online. At 9pm my roommate went by the store and realized they were closed. I went by the store the next day the manager said they couldn't refund my money which is 34.30 until it cleared through the bank . I took a picture of where it went through my bank and took it to them on Monday 10/03/22 and they said that only one Manager can do refunds come back at 5pm. Tried to call corporate customer service and they keep saying they are closed. I keep getting the run around. They said there was some kind of emergency which is why the store was closed and they don't know why it kept doing online orders. The first manager I talked to was rude and very unwilling to help even though I provided her a confirmation number for my order to prove my case to her. Any help would be appreciated.

Pizza Hut is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.