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Business Profile

Doors

PDQ Garage Door Sales & Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called PDQ Door Sales on 11/11/2021 to inquire about a garage door replacement. This was the first time I had contacted PDQ in any capacity. In the course of the conversation I agreed to purchase a new garage door with installation. PDQ processed a downpayment/deposit on my credit card for $852.93. I was told the door would need to be ordered and because of low supply, the door may not be available for several weeks.
    Several weeks passed and I followed up with a call and was told the door had not been delivered. After another call, I decided to cancel the order. I called again and was told there would be a nominal processing charge from the deposit and the remainder would be returned to my credit card.
    Now, on July 27, 2022, after several calls in which I was told the amount would be returned, it has not be done. I believe this is just a tactic in a belief I will eventually not call again. I would like to have this resolved in a civil manner, with a return of my payment, minus a fair processing fee. I have also contacted the Council on Aging and expect to speak to an attorney regarding this matter during the week of Aug. 1. I plan to file a Police report this week. Any assistance would be greatly appreciated. Thank you.

    Business Response

    Date: 07/28/2022

    **** this is Casey M owner of PDQ Door, I am sorry for any confusion and delays that may have taken place here.  It was not our intention to delay any of this during your process with our company. 1st I found out about this issue was last night when you made this complaint with BBB. Today I have issued you a full refund on the door panels we have on order minus your original service call as discussed.  A refund was issued to your visa today for $747.25.  Once again I am sorry this took up your time and wish I would have found out about this sooner so I could have addressed it for you right away.

     

    Thanks,

     

     

    *****

    Customer Answer

    Date: 07/30/2022

    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ** *********

    The matter is resolved and I greatly appreciate the BBB's assistance. I am glad to conclude this frustrating and disappointing matter.


    Thanks again. 



    **** ********

PDQ Garage Door Sales & Service is NOT a BBB Accredited Business.

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