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Business Profile

Event Ticket Sales

Horror Hound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,
    I have NOT received:
    (1) a HorrorHound “paw print hat” I ordered;
    (2) My magazine subscription, and
    (3) They never responded to any of my emails, chats, and their posted phone number is to a voice mail from an Internet business. I cannot login (access) to MY HorrorHound Account, nor will it send me an email about a new password. I have had a subscription with them on and off over the years and have lived at the same address for decades.
    ****I have no issues with my mail!
    ****I have no issues with my email and have checked all of my junk folders.

    Again, I have had this address and email for decades (I’m an old man), but I am a retired Detective (not a bad one/guy, I think) and know how to use my technology. I am a loyal customer to HorrorHound, but unfortunately, I have had spotty issues with them over the years.
    Thank-you BBB!

  • Initial Complaint

    Date:02/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a $54 subscription on 11/19/23 and have not received any magazine issues. It is 2/11/24. I am wondering if this business fulfills paid subscriptions? If they do not, I would like my money returned to me. I see I am not the first customer that has not received what they paid for. Note to business: please do not blame this issue on the USPS, nor state that I did not wait long enough for you to respond to the email I sent to [email protected] (which has never been answered.)

    As another person has already wrote on the BBB to you: please just mail your magazines out to the horror fans and do not be angry that we ask you to do so.

  • Initial Complaint

    Date:08/20/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2 year subscription in 10/2021 along with a back issue. I received the back issue, no issues. I reached out in 03/2022 after not receiving any of my subscription issues. They said they sent me an issue. Nope. They didn’t. They then wanted to verify my mailing address. I verified, the same address that is on my order receipt. The same address I’ve been at for almost six years. The same address they sent the back issue to. They indicated that was the problem, they had an old address that I lived at almost six years ago. How? The order had my current address on it, as indicated in my receipt as well as evidenced by the fact that they sent me the back issue I’d ordered on the same order. So they resent the issue they didn’t send me at that point.

    Cut to July 2022, I realize that they aren’t sending me my subscription, again. This, by the way is a recurring problem I’ve had with them in the past. I should have learned my lesson then. So I begin emailing them. I’ve now sent their support 5 emails since July, as well as emailing the CEO, Jeremy Sheldon, 2 times asking for what I paid for that they refuse to send me.

    Not only have I not received the subscription I’ve paid for, their “service” department, along with their CEO, Jeremy Sheldon, refuse to even respond to my inquiries. This is egregious since I’m not the only person encountering this. There are many, many people filing the same complaint.

    Business Response

    Date: 08/21/2022

    Here is your complete subscription history with shipment details:

     

    ******* **********
    ** *********** **
    ********* ** **********
    United States

    Item           ID       Date Shipped  
    Issue #** ****** 8/9/2022
    Issue #** ****** 4/16/2022
    Issue #** ****** 1/12/2022
    Issue #** ****** 11/2/2021
    Issue #** ***** 8/25/2017
    Issue #** ***** 6/21/2017
    Issue #** ***** 4/19/2017
    Issue #** ***** 2/17/2017
    Issue #** ***** 12/29/2016
    Issue #** ***** 11/8/2016
    Issue #** ***** 9/8/2016
    Issue #** ***** 7/15/2016
    Issue #** ***** 5/10/2016
    Issue #** ***** 3/15/2016
    Issue #** ***** 1/10/2016
    Issue #** ***** 11/4/2015
    Issue #** ***** 9/8/2014
    Issue #** ***** 6/19/2014
    Issue #** ***** 5/8/2014
    Issue #** ***** 3/7/2014

    Issue #*** **** 1/1/2014

    Issue #** ***** 10/28/2013

     

    If you aren't receiving your issues which happens sometimes, a complaint needs to be filed with the USPS.  We are sending your issues but we are not responsible for the USPS failing to do their job in delivering them.   Please email us at [email protected] if the government ran USPS fails to fix their issue and we'll eat the cost and send a replacement.

    Customer Answer

    Date: 08/21/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    1. The business refused to even acknowledge my issue. I sent numerous email starting in July. I never received a response. Why would the business not respond to a customer when their product is continuously not received??

    2. The business is trying to say they shipped the issues to the correct address, however when they started the initial subscription- for some inexplicable reason, they decided to ship the first issue to a former address that was NOT on the subscription order. The address they claim to have shipped it to never received the initial issue. They then sent a copy to my correct address when I reached out in April 2022. NO ISSUES WERE SHIPPED AFTER THAT.

    3. The business is trying to push the blame on USPS. Strangely, I receive all my mail and other subscriptions. This is the only magazine that CONSISTENTLY refuses to ship issues I have paid for in a subscription.

    4. I am not the only individual that this is happening to, as evidenced by the numerous complaints. 

    5. This is not the first time this has happened to me with this business….I’ve encountered this at every address I’ve had while subscribing to this magazine. Yet, no other magazine or subscription I purchase has this problem. 



    Regards,



    ******* **********

    Business Response

    Date: 08/25/2022

    *******,

     

    Here is your complete subscription shipping log:

    Shipped Item Date Shipped    
    Issue #94    8/9/2022
    Issue #93    4/16/2022
    Issue #92    1/12/2022
    Issue #91    11/2/2021
    Issue #67    8/25/2017
    Issue #66    6/21/2017
    Issue #65    4/19/2017
    Issue #64    2/17/2017
    Issue #63    12/29/2016
    Issue #62    11/8/2016
    Issue #61    9/8/2016
    Issue #60    7/15/2016
    Issue #59    5/10/2016
    Issue #58    3/15/2016
    Issue #57    1/10/2016
    Issue #56    11/4/2015
    Issue #49    9/8/2014
    Issue #48    6/19/2014
    Issue #47    5/8/2014
    Issue #46    3/7/2014
    Issue #45    1/1/2014
    Issue #44    10/28/2013

     

    We have shipped every issue when released; have you brought this issue up with your local USPS?  We are not responsible for USPS failure to deliver and we will reship issues when they're not received after a certain amount of time has passed.   It seems since covid and I've heard reports from our printer with other periodicals that periodicals delays at USPS have taken up to 60+ days to deliver.  It seems to be getting a little better but as of now #94 is almost 30-days in "transit" at USPS.

    Customer Answer

    Date: 10/05/2022

    I purchased a 2 year subscription around October of 2021. The company outright refuses to send me the issues I’ve paid for. They refuse to even acknowledge my complaint (I’ve now sent about 20 emails to them).

  • Initial Complaint

    Date:08/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ticket to the horror hound weekend for the three days, it took out of my debit card, but I never got my code for my ticket I emailed them and never got a response, I just want my ticket that I paid for.

    Business Response

    Date: 08/16/2022

    *****,

     

    We email the tickets to the account listed on the order which is **************************".  Please check your spam folder; also I just had your ticket resent.

     

    Also, you can always check in at the registration booth at the event with your photo id and we can look up your ticket and get you checked in that way also.

Horror Hound is NOT a BBB Accredited Business.

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