We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Dun-Right Contractors and Home Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *proposal accepted 7/25 via email with tentative start date of 8/9 listed on instrument
    *8/7: informed start date would be the 15th
    *8/12: Informed would not be starting until the 22nd as they had a bid for an additional job accepted. Dana informed me that it was a house from the tornado which had a leaking roof and even though that bid was accepted after my acceptance, they were going to do that house first “as they have actual damage whereas you can still utilize your bathroom”. I stated that while I understood that, and did not intend to be a jerk, my original contract stated tentative start date was the 9th and we were already a week past that. Dana stated that Paul had verbally said it would be 3 weeks from contract acceptance email and that the written date of the 9th was just a typo.
    *8/15: Received text at 730a that they would be there to start Demo at 830 and he found a friend to help him (Mark)
    *8/15 - 8/17 work seemingly progressed well: Laundry plumbing was installed and 3 new lights were installed with new switch
    *8/18-8/23: Mark left Unattended - VERY poor workmanship. Mark sanded all of the drywall mud without a full kill sheet on the bathroom door. Utilizing my **** *** (without a proper Hepa Filter or a dust collection bag), the **** *** was simply spitting out all of the dust into the air. It was so thick that it set off the smoke detector.
    8/24: Paul returned for the first time in days, where I heard him ask Mark what happened with all of the dust and Why things weren’t done yet (I did not hear an answer), and told me that Mark blamed my **** *** for the mess (please note that the official contract states that the builder will provide all tools).
    8/25: No One came to the house, attempted to reach Paul. No response
    Although some dust is expected during a remodel, My house is now absolutely covered in Drywall dust from top to bottom and I am having to hire a professional cleaning company to come in and deep clean.
    Please see attached doc

Dun-Right Contractors and Home Investments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.