Reviews

Review Details

• Review fromAmie B

  Date: 09/12/2023

  1 star

  Amie B

  Date: 09/12/2023

  All the employees I interacted with were both nice and helpful, but the owner, Tim K*****, is hostile and combative, to say the least. We bought a home with a brand new refrigerator purchased from Big Red Appliances on 6/13/23. When we were moving into the home on 8/9/23, we realized the refrigerator wasn’t cooling. I immediately called Big Red and Tim K***** told me I’d have to call the manufacturer. I told him I just wanted to exchange it for a different one, but he insisted that because it’d been more than 30 days, I’d have to deal with the manufacturer. I looked on their website, but there was no return policy (you have to email them to ask for it; when you do that, they reply to your email and say you have to call them). Fast forward through phone calls, emails, a service technician visit, and more, and it took weeks to get a refrigerator that worked. And Mr. K***** only relented and allowed us to “re-select” after I contacted the gentleman who sold us the home. Mr. K***** claims he's only had 1 return in the 20 months they’ve been open. Now I understand why. Ask them for their return policy (which doesn’t exist in the store or on their website as of today, 9/12/23) and you’ll see how hesitant they are to share it.

  Big Red Appliances And Mattress

  Date: 09/28/2023

  I dispute the proposed complaint. Here are the facts... Customer **** ******** purchased a kitchen appliance suite from Big Red Appliances on 6/13/23 that was delivered on 6/16/23. Delivery for Mr. ********** order was successfully completed by Big Red Appliances with no issues & customer was 100% satisfied. Fast forward roughly 2 months later I, Tim K*****, received a call from a woman named **** ****. She claimed she bought a refrigerator from Big Red & now it was not working. I attempted to look up her receipt, but it turned out she never bought a refrigerator from Big Red. Rather she purchased a home that came with Mr. ********** appliances that he purchased. I told **** that I would be more than happy to work on getting her fridge fixed under the manufacturer warranty. We were able to get everything set up with service & when they went out they deemed the refrigerator to be unrepairable. Once I found this information out I immediately reached out to the vendor & rep to get a new fridge replacement for the customer asap. I was able to get the request done, but **** **** decided she did not want the same model fridge. I explained to her that I would gladly check to make sure that her request could be done, but I could not guarantee anything. After receiving confirmation from my rep I informed **** **** that she could select another brand fridge, even though it was out of the norm. I explained to her that the customer **** ********** vendor credit for the original fridge would be applied to her new fridge & she could pay the difference. She agreed to that & requested that I special order a ** refrigerator that we do not stock. I explained to her that she needed to confirm it would fit, because the original ****** refrigerator was only 33" wide & she was wanting to "special order" a 36" wide refrigerator, and special orders are non-refundable & clearly stated on our receipts. She said she was good with that & wanted to order the **. I ordered it on her word that she would pay the difference of $379.45 prior to the delivery & I did not charge her for the new delivery either. She then wanted to pay for the difference on the day of delivery with a check given to my drivers, which we do not do, but I agreed to do it to help her out since she didn't want to drive to the store. Upon delivery, as I was worried about, the fridge was too wide & the left door was hitting a light switch on the wall when the door was opened. My drivers called me & I gave them and **** very detailed resolutions... 1.) She can keep the new fridge, give my drivers the check & have the light switch moved 2.) She can send the new ** fridge back to the store, keep her check, leave the old fridge there & select another one to replace the defective fridge with She demanded that we take both fridges back & give her a full refund, but I explained to her that she had not purchased the prior fridge from Big Red and it was a credit from the manufacturer towards the new fridge. I told her I would gladly let her keep her check, we would bring the new ** fridge back to the store, and she could work with the manufacturer directly for a exchange/refund to see if they would send her a check for the defective fridge that came with the home she purchased. She decided to keep the new replacement ** refrigerator, gave the check to my drivers for the difference & the defective refrigerator was brought back to the store. Invoice was closed out & delivery successfully completed. I went above & beyond to work with the manufacturer to help **** get a new fridge even though she never had anything to do with the original purchase.

• Review fromVic G.

  Date: 08/04/2023

  1 star
  Last year purchased ******* $3415 Refrigerator from this appliance store. Paid extra for delivery. Two delivery guys delivered this big refrigerator, one of the two had never moved any appliances before this delivery! They were cautioned about the hardwood floors they had to traverse to move refrigerator into Kitchen, but they scratched up floor badly when they drug it across the hard wood floor. The refrigerator is housed in a wooden housing. The movers when placing refrigerator into wooden housing tore a significant hole in wooden side of the housing. Movers could not get refrigerator into kitchen position w/o us removing handles on built in-wall ovens, which we did. After they left we discovered that they had taken our handles and attaching hardware with them from our built in-wall ovens, which they returned minus one of four gaskets needed to attach handle to one of two wall ovens.It has been almost full year and owner of this appliance store has still not fixed any damage to our hardwood floor or wooden cabinet that encloses refrigerator, nor have they obtained gasket for wall oven handle attachment that is still needed.Go anywhere else and do not make same mistake I did in buying anything from these people!