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Business Profile

New Car Dealers

Mike Castrucci Chevrolet in Milford

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mike Castrucci Chevrolet in Milford's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mike Castrucci Chevrolet in Milford has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from them last spring. It was totaled and the warranty company refunded our warranty amount and sent it to the dealership in August. After numerous calls from myself, my husband, and the finance company we have heard nothing from them. We are told finance needs to call us back but they never do.

      Business Response

      Date: 03/03/2025

      We apologize for the delay. We will be in touch at once, by noon today. 
      Thank you 

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/3/24, I purchased a *** ******* **. On recording, I was assured that the vehicle had NEVER been involved in a accident. That wasn't true, I have the ****** to prove it. I have a record of taking the vehicle to a body shop shortly after purchase & was told there was frame damage due to a collision. I began putting the true story of this car together and what I’ve found is alarming. Shortly after, I called the repair shop in Milford, OH. because I was experiencing shaking & let them know that frame damage was found on the vehicle by a body shop. I scheduled an appt for the shaking issue but was able to get shaking to stop by applying lubricant to the struts. Fast forward a few months, I go to trade the vehicle in on a family vehicle & was told there was indeed an accident reported to ******. I told that dealership it was impossible because I specifically asked Mike Castrucci dealership if it had a clean ****** & was assured it did. Almost immediately after, I start experiencing excessive shaking to the point the vehicle is completely undrivable. I call them back to get the car in. The lady calls me and rudely exclaims that I “abused” this vehicle & they “didn’t even feel safe enough to drive it out of the shop.” I asked her what was wrong, she stated the damage was so severe, it would need turned in to my insurance company. I told her I refused as I had never wrecked that vehicle and have proof of it being wrecked before I bought it. I told her I purchased a bumper to bumper warranty which covers literally everything the dealership told me. She said they would not submit this to ******** to cover this. I then let her know I have recordings of the lies they sold me to purchase the vehicle, dated estimates from right after purchase & many docs proving what I'm saying. I had to pick this car up not fixed & was allowed to leave their repair shop with it in undrivable & completely unsafe conditions. They are now dodging all my calls & voicemails.

    • Initial Complaint

      Date:07/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      I was informed this vehicle had a built transmission, please see attached photo. The issue with the car has nothing to do with stated driving nature, however i guarantee you it was driven harder at the dealership than in those two videos of me driving. Considering it was 2 passes at a 300ft drag strip. And that’s the only time I’ve driven the car. I have messages from the previous owner that state this was an ongoing issue before my possession. Mike Castrucci Chevrolet is selling people junk and finding every way they can to get out from taking responsibility. I was informed at the time of purchase that this car was built for what I bought it for, and told it had a built transmission and it can’t make 2 passes at a drag strip? (And I didn’t even drive it to or from the strip) I even hauled it to the house. 


      Regards,



      ****** ********

      g a hand out I didn’t even want nor need them to pay for the repair I just wanted them to make it right and help considering I haven’t put 500 miles on it since purchase. DO NOT DO BUSINESS WITH THESE PEOPLE

      Business Response

      Date: 07/15/2024

      *************************903074/posts/7879*********293/

       

      Thank you for contacting us regarding *** ******** car. He bought it strictly as is.....please see attached.

      Additionally, and as he stated in his complaint, it is worth noting he did race the car as evidenced in the ******** link above. The dealership takes no responsibility for the performance of the car under any circumstance in as much as it is being driven by him beyond what the car is made to perform

      Thank you

      Mike Castrucci Chevrolet Management

    • Initial Complaint

      Date:06/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

      the seller was a employee on their lot when he made this deal i beg to differ and spraking to legal representation st the time and prosecutor's office. Andrew sold me a car made a illegal sale of car while under their contract 



      Regards,



      ******* *******

      all of a sudden overheatting and it died on me. Result is now im out work being self employeed remtal car fees tow bills parts i replaced to find out from shop its about a 8000 fix due to no transmissiom fluid. Bone dry and i had no leaks or sugns of leaks. Mechanic said this was a issue prior to me buying and andrew told me it had no issues.

      Business Response

      Date: 07/09/2024

      Thank you for contacting us regarding this complaint. To be clear, we never sold her this vehicle. She bought it from a private owner. At no time did we represent to her that we were selling her anything. She made the purchase from a private owner and exchanged money as such. She made no payment-NONE-to Mike Castrucci Chevrolet. 
      We are sorry to hear about the situation but it’s between her and the seller. 
      Thank you 

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased **** ***** ******** in the end on January . Took in about 2 weeks later because of issues during test drive and noticing the vehicle overheating.Mike Castrucci decided to do a due bill for the servicing provided in February and fixed the water pump. In Aril car started to dangerously overheat once again. Company denied that it was part of the same problem and replaced the head gasket and the thermostat. I had to pay for all of these services and a rental until repairs were complete. These are are related parts and I strongly feel that the vehicle was not properly fixed the first time and I should not be responsible for the 556.85 that was paid and the 98 dollars paid for a rental. Having multiple car savy members in my family they also said that they fixed the head gasket very quick within less than a day so I now feel like what if I just continue to have problems. This vehicle is on a five year loan and I am a mother with 6 kids that I need to entrust this vehicle to get them around safely. I was never offered an extended warranty for this vehicle and was surprised when they told me I did not have one. I would like them to make things right and refund the services.

      Business Response

      Date: 05/13/2024

      Thank you for reaching out to us regarding our customer. We have a number of questions and will be reaching out to her in an effort to gain a better understanding of what she has described. 
      Thank you

      Sean S******** 

    • Initial Complaint

      Date:03/04/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased **** ********* ******* May 2023.The dealer sold us wrong vehicle so we had bad experience from the beginning.After purchase they "needed me to come back to sign paperwork.I learned they had wrong Vin# but didn't realize the vehicle wasn't AWD as requested.They sold us their vehicle,not the one promised.Since,the vehicle engine light came on.Service says it was gas cap but doesn't have one.Price was never as promised & sales team couldn't explain that.Nor could they explain issues for the entire debacle.Now car is disabled and there waiting for parts.What a mess & vehicle tires out to be a lemon...plz help

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       leased a high country for 3 years. Had multiple issues with the engine light. "Fixed" at least 4 times only to keep coming back on. Then when we bought out our lease we were told by Mike E**** that the engine light problem was a pre-existing condition and it would be fixed as such. Take it in today only to be told it is throwing a different code than before and we owe $200 for the extended warranty. Then we were told it is a valve and they changed it. Problem still not fixed after spending 4 hours at the dealership they put us in a rental vehicle. Now they are saying the need to drop thr tank and fix a wire that is corroded which was a previous problem and they put the new wire in. So it will be interesting to see how long they have it and if it actually comes back fixed. Also we live an hour away from the dealership so it's not like we can just stop by on a whim.
      The first time the vehicle went in for service was 6 months after the lease started. Under 8k miles. Then again at 20k miles and then 3 more times. We only want the problem fixed and fixed right like we were
      promised. And we shouldn't have to pay for the repairs.

      Business Response

      Date: 02/06/2024

      Last repair we did prior to January of 2024, was August of 2022. In 8/22, truck had 21000 miles. Now it has 39000 miles. We agree that a check engine light is on now again, but that is and could be an indication of a multitude of different problems unrelated to what we did to the truck a year and a half ago. In any event, we agreed to wave the 200.00 deductible to complete the necessary repair. We are waiting on a part to complete the repair. Once that is received, we will complete the repair and return to the customer. We do appreciate his patience.

      Thank you

    • Initial Complaint

      Date:12/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went in to get an electrical inspection and told me nothing was wrong with the trucks electrical systems but the problem could be caused by where I’m parking at work or my home. Still having the same problems after changing my parking spots

      Business Response

      Date: 12/18/2023

      Sorry for the inconvenience. You are welcome to schedule an appointment and we will give you top priority in addressing the issue. Have you spoke w a manager? If not John Whitaker can be reached at ###-###-####. 

      Again, thank you for your patience and we look forward to seeing you soon. 

    • Initial Complaint

      Date:11/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      At the Time of Sale this Vehicle had no Paper on the Windshield Nor was it inspected in anyway , plus this vehicle was just traded in that day , I felt very pressured and push into this deal because the sales person said this deal wouldn't be the same as if I bought the car the next day and everyone made me feel like I could afford it because they all said well you're getting Married and you will have two incomes you can afford it when in reality I was going to be able to afford it Plus I feel like they should give me my money back and do the right thing because at the end of the day I need a reliable car for me and my Children to get us to point A & B AND  from the start they knew this car was garbage and took advantage of me because  they think I'm young and Dumb .



      ******* ********

      Business Response

      Date: 12/09/2023

      With over 120,000 miles at the time of sale, there would not have been any warranty that came with the vehicle whatsoever. We sold the vehicle strictly As-Is. Customers are welcomed to have an independent inspection before buying a vehicle….especially one with high miles. We are sorry that the vehicle appears to have some problems. When you buy a vehicle with that age, however, some of this should be expected. Would the customer like us to try to trade the vehicle in for something different?

      Thank you 

    • Initial Complaint

      Date:06/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* *****
      sking a discount for the delay in repairs plus them to correct the statement to GM so that they can reimbursement so I can pay to get my car back. I have never received less than quality service from Mike Castrucci Chevrolet which kept me a customer until now. I REFUSE to ever go back to them for anything else after this is resolved out of fear they will retaliate for me speaking out about being wronged! I have attached the first two rental receipts that I was to be reimbursed for. I still have the rental until Monday, 6/5/23 which will be submitted once I retrieve my car back. I am looking to get this resolved to retrieve my car back as soon as possible.

      Business Response

      Date: 06/12/2023

      The vehicle is out of warranty. General Motors agreed to assist with a credit to the customer as a matter of good will. We have expedited the matter on our end, to the best of our ability. We apologize for the inconvenience.

      Thank you

      Mike Castrucci Chevrolet

    Mike Castrucci Chevrolet in Milford is NOT a BBB Accredited Business.

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