Complaints
This profile includes complaints for Coldstream Exteriors, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have since relayed the business response to you through our BBB portal as of today.
I will take your email response as the consumer response and close the complaint out as RESOLVED.
Thank you for taking the time to with BBB to help assist resolve your issue.
Business Response
Date: 03/24/2025
Greater *** ***** had multiple tornadoes and 80+ MPH winds that drove water into a vent on the client's roof. This was not an installation error on the part of Coldstream; it was caused by an abnormally severe storm as roofing systems are not designed to handle tornadoes and 80 MPH winds that drive rain upward along a roof slope. Client notified us of the issue at midnight and we were out by 3 pm the next day. We replaced the vent that was on her roof with a vent that would be less susceptible to tornadic conditions even though this vent is not require by the manufacturer.Customer Answer
Date: 04/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:05/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. Receive call from Mike will replace the whole front of roof with new material because staff still have not find were leak going from. And place some kind of hot/cold material on it first.
Regards,
****** *****Business Response
Date: 06/22/2023
We are working to rectify the situation as we speak and are sorry for any inconvenience this has cause our customer.Customer Answer
Date: 06/23/2023
Would like the Job finish and company understand there is a leak from roof and damage to ceiling in living room ceiling.
Business Response
Date: 06/27/2023
We are going to fix the roof and any associated damage that the installation error may have caused. We have been in touch with the client.Customer Answer
Date: 06/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
Date:01/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are requesting a balance of 201.88, I have no idea how a balance is owed. This company during the whole process kept coming up with a larger total. My insurance adjuster asked where did I find them cause they were coming up with extra totals after the estimate and contact. The representative that I was working with we signed a contract and when his company wanted to change the price the agent came back while I was working and took the signed contract off my coffee table.Business Response
Date: 01/23/2023
We met with the client's insurance and were able to get the roof approved by the client's insurance company. When an insurance company creates a preliminary estimate for a roof, they often times leave items off that area necessary to satisfy local building codes and manufacturer installation guidelines. The estimate increased in cost by $899.56 (an increase of less than 10% of the insurance starting amount) because the initial estimate had items left off that we legally had to install to satisfy local building codes. This entire increase in cost was paid for by the client's insurance company and the client did not have any increase in their out of pocket expense. The insurance adjuster approved these items and paid for them so I am not sure why he would say "where did you find these guys." As far as one of our employees taking a contract off the clients table, this is an allegation that I have never heard about any of my employees (all of whom have no criminal record). It is also a new allegation from the client that was brought up via BBB review only after I told her that we would not be sending warranty documents until she pays her balance in full. We are showing a remaining balance of $201.88. I hope to work this out with the client as we never want a client to have a bad experience.
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