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Business Profile

Security System Monitors

Secure America, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an alarm system in my home and have called this company multiple times due to an issue with the alarm going off all the time including the middle of the night. I was told by someone that answered the phone on my first call that I needed a new battery backup and someone from service would call me. I have called two more times because the alarm is disturbing my family's ability to sleep and function. In addition, it will go off for now reason when we are not home and then the whole neighborhood is aware we are not home, and the alarm goes off until we return. At this point I am ready to just start clipping wires to try to disable this system. I do not understand why it is taking so long to get a call back and appointment scheduled to get this issue fixed.

    In addition, the alarm is no longer hooked up to a monitoring system, so I do not know why it needs a battery backup as we are not using it but this loud obnoxious alert goes off multiple times a day.

    Business Response

    Date: 05/29/2025

    This customer was installed by our company, but *** Security owns, monitors and has serviced this account since the initial installation. We are contractually prohibited from servicing this system. We explained this to the client and directed her to contact *** for resolution.

Secure America, Inc. is BBB Accredited.

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