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Business Profile

Machine Shop

Holmes Performance & Machine, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They order an oil pan for $1040.54 and put one on that was 493.00 dollars. Which was at less quality of the one I had one. Got motor back and water jacket bolts were stripped out had to fix. Which was $146.12. No oil in motor which was charged $153.57 . No oil filter which was 11.74.

    Business Response

    Date: 06/18/2025

    We tried to explain this to the customer and she would not listen. The oil pan that was on the engine originally did fit the engine but had clearance issues in their custom race car. They did the install on themselves. We only rebuilt the engine. When they brought the engine back, we bought a new oil pan that was of comparable price (Not $493) and we did not charge any labor to replace the oil pan the 2nd time. We went above and beyond what we needed to do to help them out. As far as the oil and filter, the oil that is on the Invoice is break-in oil that was used on the dyno to dyno the engine. That oil was drained when it was done on the dyno, as that is not the correct oil to race with. The oil filter was used on the dyno and was on the engine when it left the shop here. The bolts that were supposedly stripped were not an issue during our hard runs on the dyno and the bolts torqued down fine during our assembly process.

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