We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Musical Instrument Supplies and Accessories

Guitar Parts Factory LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musical Instrument Supplies and Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered 2 pickups from Guitar Parts factory on Ebay. Order number:**************
    I paid $65.06 for those pickups. On Saturday 11/25/23 I got notice that they got delivered. However, they god delivered to some PO BOX in Ohio. I contacted the Guitar Parts Factory, and they said that the issue "should be solved by Monday, 11/27/23. The issue was not solved. I contacted them again,. on 11/27 and 11/28. They did not reply. I filed a request to refund the money via Ebay. They did not respond claiming that "They are working on the issue". They called me, I called them back and they did NOT pick up the phone again. Meantime the USPS site says that the item is in OHIO, dropped at some P O Box. Guitar parts factory wrote to me again, saying that they spoke to the Post Office in **** ******, where I leave, and that "they were told that the item was delivered". Mean time I did NOT get the item, and the tracking information says that it was delivered to OHIO. Guitar Parts factory is REFUSING the refund claiming that "It isn't their fault that the item got sent somewhere else". I agree, it is not their fault, unless they messed up my address. However, it isn't my fault either. I just want a refund, and I want you, guys, to know that they are a shady company, who take your money, but do NOT stand up behind their product

    Business Response

    Date: 12/04/2023

    Item was shipped immediately. Post office tells us their GPS points the package to being delivered to the buyers house. Buyer said he never received the package. Buyer was refunded last week by us. Small family business that did nothing wrong and refunded the buyer within 5 days of the purchase. Buyer has had this refund since last week.

    Thanks

    ****

     

    Business Response

    Date: 12/04/2023

    Item was shipped immediately. Post office tells us their GPS points the package to being delivered to the buyers house. Buyer said he never received the package. Buyer was refunded last week by us. Small family business that did nothing wrong and refunded the buyer within 5 days of the purchase. Buyer has had this refund since last week.

    Thanks

    ****

     

    Business Response

    Date: 12/04/2023

    Item was shipped immediately. Post office tells us their GPS points the package to being delivered to the buyers house. Buyer said he never received the package. Buyer was refunded last week by us. Small family business that did nothing wrong and refunded the buyer within 5 days of the purchase. Buyer has had this refund since last week.

    Thanks

    ****

     

Guitar Parts Factory LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.