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Business Profile

Garbage Removal

Zehnder Disposal LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being misinformed about bulk pick ups (I was told I get one free "bulk pick" and it was actually a bulk "item") I received an unexpected bill. When trying to rectify it, the person (*********) took $4 off my bill and said I could make $50 payments a month to catch up. I was regularly making those payments. I called to have bulk pick up because I was moving, three days prior to regular pickup date, to assure it wouldn't be left for the new owners. I also informed them it was the end of my service needs as I was moving. The person I spoke to (*********) failed to inform me that I needed to pay the balance for the bulk pickup to be completed. Needless to say, they did not pickup the load. I received a call ON VACATION that they not only did not pick up the trash, but that they disclosed my financial situation and that my account was suspended due to a balance on the account, to complete strangers (New owners of the home). Now they are not willing to pickup all the trash until next pickup date, a week later.

Zehnder Disposal LLC is NOT a BBB Accredited Business.

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