Reviews

Review Details

• Review fromKelly C

  Date: 08/12/2024

  1 star
  PLEASE be weary of sending a loved one to Meadowbrook Care Facility. It is NOT safe. Due to neglect, unskilled nursing, understaffing and poor communication, within 10 days of being admitted, our mother was transported to the nearest ER with a life threatening infection due to the inadequate care given to her. Our family was NEVER notified by the facility or staff member that she had been transported to the ER. When we went in the next day to retrieve her belongings, we asked the nurse that had called 911 why our family was not informed. She replied, “your mother is and adult, had a phone, so I thought she would call?” Really??? The “Wound Care” and “Ostomy Care” services were beyond negligent. Our family and discharging nurse from the hospital were told by the Director of Meadowbrook that there was a skilled wound nurse to treat surgical wounds and their staff was trained and competent in Ostomy care. Unfortunately, this was not true and not only did our mother wait hours for help with a burst ostomy bag, she was cleaned up with paper towels. It was horrible and humiliating. Our mother ended back in the hospital for 5 weeks with a very bad infection and abscess in her abdomen. We called Meadowbrook several times and there was no answer. They evidently had no one working the front desk answering phones on the weekend. When we couldn’t reach our mother OR anyone to check on her wellbeing, we asked a family friend, who was also an RN to check on her. The managing staff and nursing staff are unresponsive and difficult to reach. When we checked Meadowbrook out, it seemed to be a fairly nice facility. We were raised in Montgomery, a mile away from this facility. It was a frightening experience. I’m writing this detailed review because I don’t want anything as terrible as this to happen to a loved one admitted to Meadowbrook. I also hope this experience is noted for ALL of the staff at this facility to make changes to ensure the SAFETY and wellbeing of incoming patients.