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Business Profile

Tree Services

Barger’s Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A written contract between Barger Tree and myself to cut down 3 trees, clean up and grind stumps is attached. The trees were cut down, but no stumps were ground off and trees are still laying in my yard from 10/13/2023. They were only there one day with the promise to return and clean up my property as you can see in the attached text messages. My property was also damaged by Robert B***** who ran into the brick post and flower box at the end of my driveway which they promised to fix when they returned to complete the work. The only thing keeping it from falling back into my driveway or the road is a piece of branch, as you can see in the attached photos. I need the work to be completed by another company now so I am requesting a complete refund of my monies to pay someone else.

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****hew Barger of Barger’s Tree Services / Barger and Son Tree Services. The firewood is not as advertised! The 2 cords of wood we got for $600 total is not properly seasoned and had moisture meter readings of 27% and higher with some maxing out the meter. Anything above 20% is industry and Fire Marshall approved as unsafe to burn do to the risk of chimney fire due to excess creosote. I called **** and expressed my concerns with the wood within 4-5 hours after delivery. **** offered to exchange the wood and I was satisfied with that solution. I also informed him we did not get a receipt, which is one of the many state laws and rules for those selling wood in volume, such as ****. He asked me what information I needed on the receipt and told me he was not comfortable including the company address on the receipt and that he would write something up. He told me he would be to the house at 2:30 to exchange the wood and had my receipt. When he had not arrived by 3:45 I called his cell. He answered and said he was 20 minutes away and would be there shortly. An hour and a half went by and he still hadn’t arrived. I called again and it went straight to voicemail. Called again and the same. I then called from another phone and he answered and when he found out it was me, he hung up. He has also blocked me on Facebook Marketplace and the post advertising the wood. Luckily I was smart enough to take screenshots of the post, and all of our communication took place on Facebook messenger and I have every exchange saved and can provide as proof in addition to pictures and video. I have called Secretary of States office, State Auditor and Ohio Dept of Ag and there is not business registration filed, no vendors license to sell wood, no record of completed compliance classes completed with OH Dept of Forestry or active workman's comp coverage. That combined with the fact he claims to have been in business for over 20 years and wasn't familiar with receipts is not on the up and up.

Barger’s Tree Service is NOT a BBB Accredited Business.

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