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Business Profile

Motorcycle Dealers

Mid-Ohio Powersports
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mid-Ohio Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mid-Ohio Powersports has 2 locations, listed below.

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    • Mid-Ohio Powersports

      494 Harcourt Rd Mount Vernon, OH 43050-3918

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    • Mid-Ohio Powersports

      PO Box 887 Mount Vernon, OH 43050-0887

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Pilot dirt bike on Saturday the 13th. I paid $2700.00. When I got home, I rode it, and it was fine for a while, but on the 4th time I started it, the kick start broke. I called the store and spoke to Sales who patched me to Service. Service said to bring it in adn they would take a look at it. I said no, adn asked to speak to the owner because I wanted my money back. I asked **** for my money back, he told me to find another dealer and hung up. They are supposed to mail me the title today.

      Business Response

      Date: 08/16/2022

      This customer purchased the dirt bike on Saturday.  The bike was in perfect condition when it left.  As best we can tell he took it home and broke the kick start by misuse.  He has  talked to four different people here.  All four people, including myself, offered to fix the bike for him.  He has responded with rude, insulting, vulgar language.  In my call I specifically said we would be glad to fix the bike.  He stated he would not let the shop touch his bike.  Based on that, I stated that if that was so, I did not feel we could do anything to help and said goodbye.   I am going to make one more attempt to communicate with this customer.  If he can cool down I am more than willing to help.

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