We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Periodontist

Parker Periodontics and Implant Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Periodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the practice for a consultation that I was told by Elizabeth, the receptionist, would be free. The reason I selected them in the first place was because they had said they do a first consultation at no cost. I received a bill in the mail for the consultation. I called, left a message and received no follow up. I then received another request for payment. I feel the practice was misleading from the beginning. I do not think it is right to tell someone the consultation is free and then send a bill and I hope that other potential patients are made aware of this before entering into the situation I am in. I would like the bill to be waived and for them to be honest and forthcoming with patients about what their consultations cost.

    Business Response

    Date: 12/04/2023

    Patient called on 7/11/23 to schedule an
    evaluation, speaking with our New Patient Coordinator, Elizabeth. At no time
    was she ever advised that we “do a first consultation at no cost” because that
    has never been a policy of our practice. 
    The New Patient Intake Sheet even notes that Elizabeth advised patient
    of the fee of $182 for the evaluation.  We
    have never encountered such an issue with other patients.  We are always very forthcoming with information
    about our patients’ first appointment with us as we want them to have the best
    experience possible.  We believe the more
    prepared our patients are and know what to expect, the better their experience with
    our practice is. We fully prepare patients for all costs associated with their
    upcoming appointments. To avoid any further discussions on this matter we have written off patient's balance of $182 and consider this matter to be closed. 

Parker Periodontics and Implant Dentistry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.