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Business Profile

Motorcycle Dealers

Napoleon Harley-Davidson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase 10/21/22
    Ammount of transaction $42,891.58. Included trade in of 2018 Freewheeler
    We drove Tri-Glide Ultra VIN ***************** out showroom floor on date of purchase and engine light immediately turned on. Called out service tech who took it back and found ABS problem. Upon repair completion we drove back to ***** ****** **. Around 5 miles from home all warning indicator lights turns on and speedometer stuck at 38 miles per hour. In our garage, shut of motorcycle but all warning lights and headlights as well as break lights stayed on for several hours. When lights turned off several hours later, computer must have reset. There should have been 109 miles on odometer and there was 245, where did extra 136 miles come from? The security code we entered at dealership for keyless starting was also not the 5 digit number entered by salesman ***** before we left dealership. ******** ****** picked the Tri-Glide up from our home on Wednesday October 26th and have been unable to find and repair ongoing problem. Last spoke with *****, Service Mgr at dealership Saturday October 29th. Problem still not found. We have requested a return of our trade in motorcycle and full refund of money paid, but were told there no possibility of that happening by *** ***** Business Mgr. Have also requested to return Tri-Glide and exchange for different Tri-Glide. Current Tri-Glide has serious problems and is clearly unsafe to ride. Please help.

    Business Response

    Date: 10/31/2022

    We understand The ******** frustration while diagnosis remains in process. We have been advised to follow direction given by Harley-Davidson Tech Services.

    Harley-Davidson Consumer Affairs MGR is currently reviewing the situation in regards to the return or exchange of the bike. 

    Customer Answer

    Date: 11/05/2022



    Complaint: ********



    I am rejecting this response because:



    Both of my requests to refund or replace Tri-Glide have been refused by Harley Davidson. I was informed by customer service that this issue would be addressed by manufacturer warrenty only. Tri-Glide has been returned to me by ******** Harley Davidson effective 11/4/22. I retained **** * ********** on 11/4/22 to represent me going forward on this issue. All further correspondence will be directed through thier office.

    Sincerely,



    ****** ******

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