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Business Profile

Property Management

Daisy Lane Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    It’s always a hassle trying to get repairs in our home, we called their so called 24 hour maintenance line and they never get back to us. So now we have around our front door breaking apart and cannot close it properly because of the wood is falling off of it. Which’s is a safety issue and it’s dangerous because the front door isn’t closing properly.

    Business Response

    Date: 12/12/2024

    After several attempts to reach the tenant, she responded to our maintenance team, and we were able to enter today and complete the repairs.  

  • Initial Complaint

    Date:10/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company fails to fix serious issues in property causing serious mold in the house and water leak preventing me from being able to cook and clean using my dishes. Fail to do anything in there lease. Forced us to resign another lease.

    Business Response

    Date: 12/02/2024

    We made several appointments to service the maintenance request, and the tenants were not home and did not allow entry without them being present. We were able to connect with the tenant and went to out to check on the leak and our maintenance technician found no leaks .

    Thank you,

    Mechele H******, Daisy Lane Property Management

  • Initial Complaint

    Date:09/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented an apartment with ****** ****** rentals and building was sold. We had 3 different companies mange the property in the last year. We notified daisy lane that we would not be renewing lease. The reason for this is the property is infested with rodents and the driveway is in such bad shape it has destroyed every car that enters driveway. The continue to bill us for rent even thought our lease is expired. They won’t refund money for deposit either. I asked them multiple times to refer to original lease agreement with ****** **. They want to change the terms of lease and we have never signed any modified lease with the new management company. My daughter lived there for 5 years with no issues with payment. We just want the fraudulent billing to stop and our deposit returned. They won’t answer calls but continue to bill us.

    Customer Answer

    Date: 09/21/2024

    Attached is records that daisy lane has been communicating with me on multiple  issues  for several months.  My daughter is a young adult and they simply are trying to take advantage of her. 

Daisy Lane Property Management is NOT a BBB Accredited Business.

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