Reviews

This profile includes reviews for Rocky Brands Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rocky Brands Inc.

  39 E Canal St Nelsonville, OH 45764-1247

  
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  Rocky Brands Inc.

  37601 Rocky Boots Way Logan, OH 43138-9243

  

Review Details

• Review fromBarry R

  Date: 06/25/2025

  5 stars
  In the fall of 2024, I purchased my first pair of quality bootsMuck Bootsand was thrilled with my choice. They were comfortable, great-looking, waterproof, and most importantly, they fit my size 14 feet. It wasnt until spring, when I fully submerged them for the first time, that I discovered a leak in the heel seam of the right boot.I initially reached out to the retailer, where I purchased the boots, to file a warranty claim. They directed me to the Rocky Boot warranty page, explaining that the manufacturer would handle the claim.Thats when I had the good fortune of connecting with *****, the Escalation Coordinator at Rocky. She explained that warranty claims are typically processed through the original retailer. However, since the retailer wasnt assisting me, she offered to step in and even reached out to both the retailer, and, if I understood correctly, the Rocky Boots sales *** for the retailer on my behalf.Despite multiple follow-ups by *****, the retailer remained unresponsive. Throughout this time, ***** consistently kept me informed with updates every few days. Eventually, since the retailer never responded, ***** went above and beyond by handling the warranty directly. After I provided the necessary documentationphotos, a description, and my receiptshe ensured I received a ***lacement pair.The new boots have arrived, and I couldnt be more pleasednot just with the product, but with the outstanding service I received. ***** could have easily referred me back to the retailer or declined to help, but instead, she chose to advocate for me and follow through. In todays often impersonal and automated customer service landscape, her dedication was a breath of fresh air.She earned a customer for life.

• Review fromDanny L

  Date: 04/22/2025

  5 stars

  Danny L

  Date: 04/22/2025

  I had been trying to place online order for Rocky boots and was not having success. I called **************** and was connected with ***** in ****************. ***** had helped me 4 years ago and was most helpful but more importantly she was concerning and caring. After 4 years, we took right back up from our conversations 4 years ago and was again most helpful. I now have a Rocky contact and a caring **************** rep. ***** is the reason I will continue to use Rocky Products.
  

  Rocky Brands Inc.

  Date: 04/23/2025

  Thank you so much for sharing your customer service experience with us. We understand how important it is to provide diligent and accommodating service to our customers. It's so fantastic to hear that this service hasn't gone unnoticed. ***** is a valuable part of our team, and we're so happy that she's made an impact on you. I hope that every interaction and experience you have with Rocky Brands going forward is just as rewarding. More so, we hope you enjoy your boots! Thank you for sharing your thoughts.
  Best regards,
  *********
  Engagement & Response Specialist

• Review fromIsmael U

  Date: 04/09/2025

  5 stars

  Ismael U

  Date: 04/09/2025

  ***** was the best. She helped me out for about 4-5 days straight. Thank you so much Miss ***** for all your help!
  

  Rocky Brands Inc.

  Date: 04/11/2025

  We are so happy to hear about your experience with ****** She is truly an asset to our team and strives to improve anyone's experience who works with Rocky Brands. We hope you'll continue to work with us again in the future. Thank you so much for your kind words!
  Best regards,
  Anastasia
  Engagement & Response Specialist

• Review fromVernet B

  Date: 04/08/2025

  5 stars

  Vernet B

  Date: 04/08/2025

  Rocky Brands , your customer service are really professionally awesome. I purchase a Georgia Boot for work , but somehow the leather separate form the rubber. I get intouch with the seller via an email and send pictures of the damage boot. **************** get intouch with me the next day, and make it possible for a replacement. The experience was onpoint , caring and professional. I will always recommend anyone purchasing boots to Rocky Brands. ***************** !
  

  Rocky Brands Inc.

  Date: 04/10/2025

  Hello, and thank you for taking time to share your review with us! We are so glad to hear that your experience with customer service was on point, caring and professional. Our team works hard to help every customer whether you purchase directly from our websites or from one of our authorized dealers. We're happy to hear that you recommend working with Rocky Brands, and we hope your Georgia boot continues to serve you well. Thanks again for your support! 
  Best regards,
  Anastasia
  Engagement & Response Specialist

• Review fromEdward H

  Date: 03/29/2025

  5 stars

  Edward H

  Date: 03/29/2025

  Bought a pair of boots that had a manufacture defect after 3 months of wear. When I reached customer service they were not able to solve my issue that moment but said they would check on what remedy was available to me and call me ba k the next working day. To credit, they tried 3 times to reach me before I was able to take their call after my day job was over. The agent was professional and solved my issue with a replacement boot. On top of that they shared a detail about boots that I had no clue was at the heart of my issue so I could get a better fitting boot for my next order. Awesome company and awesome experience!Keep up the good work. I hope people who read the negative reviews about contacting that sometimes businesses are swamped handling calls. Dont give up. Be patient and respectful. This company really does care! **
  

  Rocky Brands Inc.

  Date: 04/04/2025

  Thank you for sharing your positive experience with customer service with us! We truly strive to make all of our customers feel cared for and are glad that you felt that way. We're happy to hear that you were able to get a replacement boot, and we look forward to assisting you again in the future. Thanks again for your kind words!
  Best regards,
  *********
  Engagement & Response Specialist

• Review fromMichael F

  Date: 02/25/2025

  1 star

  Michael F

  Date: 02/25/2025

  On December 27, 2024, I ordered boots from Georgia Boot (Rocky Brands). The original order was never delivered, I couldn't get ahold of anybody till the first week of 2025, but as others have stated, I had to call at least 5 times and waiting ***** minutes each time. Finally a replacement pair was shipped. These arrived in early January but didn't fit. I requested a return label (RMA# R787257) on January 27, 2025, and shipped the boots back via ***** on February 5, 2025. As of February 18, 2025, Rocky Brands has confirmed receipt of the boots but 2 weeks after they have received them, they still have not paid my refund. They refuse to provide a refund timeline on account of being back up and on 2/25 claim their warehouse is still processing returns from the end of January. The person I most recently spoke with now estimates it could take until March ***** before they could issue money back. Their customer service has been extremely difficult to contact, Ive sat on countless calls 45 minutes to an hour trying to get assistance, but very challenging to get help from their end. I am requesting assistance from ****** as they were the payment processor I used, but this is a terrible way to do business and I would encourage you to buy elsewhere.
  

  Rocky Brands Inc.

  Date: 04/14/2025

  Hello *******, I want to start by apologizing for the delay in a response to this review. We are truly sorry to hear about your customer service experience and are saddened to hear it did not meet your expectations. Due to the successful busy season, our customer care team was handling a rush of inquiries from customers. Since then, they have been working diligently to decrease the wait and hold times. After looking into this for you, I've sent you a direct email with some further information. We would love to still assist you, so please respond if there is anything we can do. Thank you again for sharing your experience.
  Best regards,
  *********
  Engagement & Response Specialist

• Review fromBarbara P

  Date: 02/21/2025

  5 stars

  Barbara P

  Date: 02/21/2025

  Our family has been wearing Muck Boots for years. They are the warmest winter boot I've worn. Their customer service is absolutely awesome. I recently sent an email to them about an issue I had with a pair of boots that I had been wearing for 2+ years. They replied to my email within one week requesting additional information/pictures. They immediately resolved the issue. The results were better than I expected. I am absolutely thrilled with their customer service and will continue purchasing Muck Boots for my family.
  

  Rocky Brands Inc.

  Date: 04/01/2025

  Thank you so much for taking the time to share your experience with us! We always want our customers to feel supported and heard, and we're ecstatic that our team was able to promptly address your concerns. Your continued dedication to our brand means a great deal to us, and we look forward to assisting you again in the future. Thanks again for your support!
  Best regards,
  *********
  Engagement & Response Specialist

• Review fromTINA E

  Date: 02/04/2025

  1 star

  TINA E

  Date: 02/04/2025

  ******BUYERS BEWARE*******If I could give ZERO stars I would! I ordered boots for a Christmas present for my *** husband but ordered the wrong style. I returned them January 7th 2025 and haven't received my refund. They will not answer the phone or chat. I have called at least 10 times and was waiting over 30 minutes each time with no answer. Saved screen shots to prove it. Then i tried chat and no one ever answered that either, saved screen shots to prove it. Emailed them and got a response saying they were shipped with the same date as when I purchased them. I was going to purchase the correct boot but forget that! So sad that a company who supplies Law Enforcement can't get their stuff together. They actually stole my $150.00 and I will take them to court. Everyone else needs to do the same or they will just keep doing this to people! WILL NEVER EVER RECOMMEND THIS BRAND OR PURCHASE HERE EVER AGAIN! BEWARE!!!!
  

  Rocky Brands Inc.

  Date: 03/28/2025

  Hello ****, I sincerely apologize for the delay in our response. I'm sorry to hear about your dissatisfaction with your return experience. It appears on our end that the credit was cleared to go back to the original payment form on February 4, 2025. You should have received this back within 7-10 business days of this date. We sent you an email containing additional information that could be used towards a future purchase. If there's anything further that we can assist you with, please send us an email at ******************************************************************** and well do everything we can to make things right.
  Thank you for sharing your thoughts.
  Best regards,
  *********
  Engagement & Response Specialist

• Review fromTroy S

  Date: 02/03/2025

  1 star

  Troy S

  Date: 02/03/2025

  **************** is terrible. Ive been trying to return a pair of muck boots that got a hole in them after 60 days. After starting the return process, they needed a full picture of the boots even though I sent pictures of the damaged boots. I sent the full picture of the boots and now I am unable to contact them. Ive been on hold for their customer service line for a we 3 hours combined.
  

  Rocky Brands Inc.

  Date: 04/14/2025

  Hello ****, I want to start by apologizing for the delayed response. I'm so sorry to hear about your experience with customer service. Due to a rush during busy season, our team was handling an influx of inquiries. We're sorry that this has affected you. After taking a look into this for you, we see our team has received a response back and has processed a return for you. Please follow the appropriate steps in your email so that we can make this right. If there is anything else we can do to improve your experience, please let us know. Thank you for sharing your thoughts. 
  Best regards,
  *********
  Engagement & Response Specialist

• Review fromJoanne W

  Date: 02/02/2025

  4 stars

  Joanne W

  Date: 02/02/2025

  I had a wonderful experience shopping for Christmas gifts for family members in early December. I ordered a pair of men's boots and they had a special offer that day, where I could choose a set of men's thermal underwear if your purchase was over a particular amount. Ordering was easy until I hit a snag in the process ( of choosing sizes and type lightweight or medium weight in each article). The website wouldn't add both the top and bottoms, only one or the other. I really wanted to take advantage of the generous free offer but went ahead and completed the order and not sure if it was a computer system glitch or ??The next day I called their customer service department to to explain the issue I ran into and would someone be able to help me. I was so fortunate to get ***** when I called! She was so friendly , professional and looked into my order. She solved the issue quickly and I was able to get the free offer for the men's thermal underwear. ***** went out of her way to make sure everything was taken care of. She even went the extra mile and called me a couple of times to quickly update me on my order and it's status. I received the boots (great sale price and the bonus thermals) quickly and the gift recipient was very happy and loved their gift! I wouldn't hesitate to order/purchase anything from ************************ in the future and ***** was very knowledgeable and a delight to work with!! Holiday shopping can be stressful and running into a "hiccup" like I did could have been frustrating but ***** really made it a pleasant and successful shopping experience!!***
  

  Rocky Brands Inc.

  Date: 04/01/2025

  Thank you for sharing those kind words and wonderful feedback with us! ***** is truly a valuable member of our team, and we're delighted to hear you had the pleasure of working with her. We're truly happy she was able to assist you in taking advantage of the promotion and make the process easier for you. We look forward to assisting you again in the future. Thanks again for sharing your experience!
  Best regards,
  *********
  Engagement & Response Specialist