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Business Profile

Septic Tank Cleaning

Stiger Precast Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was on my property during my new home construction to help build a septic. A driver with a heavy truck backed over my driveway which could have been avoided and my driveway cracked. I have four in person witnesses. The company said they would pay for the damage if I got 3 quotes, which I provided. The company has ignored all contact and has not yet filed with the insurance to fix my driveway. The company has ghosted me.

    Business Response

    Date: 02/12/2024

    Dear Mr. ******,
    I am reaching out to you on behalf of my client, Stiger PreCast, with respect to your referenced
    property damage. Please be advised that we are in receipt of your letter dated January 13, 2024.
    The damage to your property is regrettable. Notwithstanding, we assert that the damage is not
    the result of my client’s actions. As you may know and during the time my client was present on
    your premises, your residential property was under construction. The property had several
    workers and attending vehicles present, any one of which may have caused damage.
    The premises being a new build, combined with weather conditions, made the entry and exit of
    heavy vehicles difficult. My client was instructed by your hired agent and contractor to drive
    where directed and, thereupon having followed directions, became stuck. This is certainly not an
    anomaly or extraordinary occurrence in light of the weather and the conditions regularly
    associated with new construction.
    My client was able to leave the property only after his vehicle was towed by an excavator truck,
    a much larger piece of equipment. As you know, my client did not drive the excavator truck and
    the same was driven by your hired agents.
    Despite this, my client had previously offered to assist in the partial repair of the premises out of
    its own goodwill; this act was borne of kindness and practicality and in no way an admission of
    fault. Should you choose to push this further, my client will deny responsibility for any payment
    and rescind any previous offers to assist in rectifying your situation.
    Where necessary, my client reserves the right to pursue all legal remedy in this matter, including
    any claims my client may have for defamation with respect to complaints, formal or informal,
    asserted by you.

    ******* *. ****
    ***** *. *****
    ******* *. ****

    Again, this matter is regrettable but regrettable circumstances do not require a villain. Please
    review carefully with counsel of your choosing. If you would like to discuss this further, please
    feel free to reach out to me at the information included herein.

Stiger Precast Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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