Complaints

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• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Turning Point Construction come out in June of 2024 to give us an estimate on a replacement roof for our Glas and Auto
  Repair Service building. He had us sign a paper saying that will allow him to talk to our Insurance Company without our presence
  about the requested repairs. He told me that he would get back to me after he spoke to the Insurance Company.

  Over 6 months
  passed by, and he never got back to us after several inquiries to see where the estimate was. After that long of time, we decided
  we wanted his services based on his non-response and feedback from our Insurance Company about several red flags being
  raised against Turning Point Construction.

  He then told us we had signed a contract and that we had to go with him no matter
  what. Our carbon copy and his copy of the contract did not match and based on that, we had a feeling that he was going to
  overcharge us and keep asking for extra money.

  At that point, we had another Contractor give us a quote and a start time.

  We
  agreed to the second Contractor’s Contract Terms and paid them a deposit so that they purchase materials and get started.
  Turning Point Construction then went and did the work without our permission. Not only did Turning Point do the work without our
  permission, but they also did a very poor job which we have documented with photos that we have provided.
  

  They are now threatening and harassing us to make payment and have overcharged and billed us $160,000.00.

  We feel that we
  do not owe them for this job since they never gave us a scope of work description, price of what this job would cost, time frame for
  this work to be done and then tried to make us come “out of pocket” for unnecessary upgrades.

  And most importantly, we NEVER
  gave them permission to start the job as we already lined up a different Contractor who gave us all the information we requested
  in a timely manner.
  

  We are asking the OAG Office to advocate on our behalf against Turning Point Construction. ******* ***** ************ ** *** **** *** ******* ** ***** ***** ********
  ***

   

  

  Business Response

  Date: 05/25/2025

  On June 28, 2024 ***** ****** and ******* **** signed an Assignment of Insurance Claim, Direct Payment Authorization, and a Service Agreement contract with Turning Point Construction. This was completed in regards to an insurance claim they filed on June 21, 2024 on their property for wind damage that occurred on May 7, 2024 according to ******* ****.
  
  TPC worked on their claim for 9 months with numerous site visits with adjusters and third parties. The first site visit was with an adjuster on June 28, 2024. A second site visit was on August 29, 2024 with a 3rd party contractor sent by ********** to re-inspect. We had consistent interaction with ***** ******, ******* ****, and **********'s adjuster via phone calls, emails, and text messages which are documented. ******* **** and ***** ****** were 100% aware of every update and insurance approval. They were also on the email threads with the ********** adjuster. ******* **** through out the process sent updated estimates to us for our review. There were 5 updated estimates approved over the course of 9 months. These changes were made based off Ohio Revised Codes and building requirements, etc.
  
  The claim was  approved and adjusted on the following timeline.
  
  Date and Estimate Total Revisions
  
  07-07-24 for $22k = 1st approved
  10-21-24 for $30k+ = 2nd approval
  12-9-24 for $110k = 3rd approval
  01-15-25 for $189k = 4th approval
  02-15- 25 for $209k = 5th approval
  
  Turning Point Construction worked with ********** until we came to an agreed upon scope and estimate to restore the property. Over the course of 9 months they received 4-6 checks totaling $172,000 of the $210,000 approved.  At no point did ***** ****** or its partners mention using another contractor to do the work. TPC was already contracted to perform the work based on the insurance approved estimate. Once we did the work we billed according to our contracts that ***** ****** signed on June 28, 2024. We had numerous conference calls throughout the 9 months.
  
  After $160k of the $210k contract was completed TPC sent a bill to pay $160k and to make an additional $25k payment for the next phase of the project. On April 10, 2025 ******* **** text me TPC that payment would be made after we had a site visit with him and his partner. This meeting was scheduled and then canceled by them the day before the site visit. TPC requested additional conference calls and site visits with them with no success. Instead they claimed the roof was installed improperly and refused to pay the bill for work completed.
  
  ******* **** and his partner ******* ****** became very evasive and unwilling to talk or pay the bill. The result is they filed this complaint to the BBB as an attempt to mask the truth from what actually transpired and to defame my company with false accusations and blatant lies! It has become clear that these individuals motive was/is to keep the insurance proceeds designated to repair the property and to manipulate this situation to create a substantial profit for themselves.
  
  Our remedy is they owe for work completed to date per the agreed contracts. Liens are now attached to the property and various legal actions will be taken against ******* ****, ******* ******, and ***** ****** if this is not resolved in a timely manner.
  
  Regards
  
  *** ****
  Turning Point Construction
  ***

  Customer Answer

  Date: 05/29/2025

  I recently spoke with my insurance adjuster regarding the payments made for the roofing project. We have received a total of $166,385, not $171,322 as claimed by Turning Point. My adjuster walked me through the attached document, which includes a detailed breakdown of what has been approved for the scope of work.

  Turning Point is requesting a payment of $160,000 for the work they claim has been completed, along with an additional $25,000 to begin work on the metal panels. However, if you refer to Page 4, Line 12 of the attached document, you’ll see that the ARV (Actual Replacement Value) approved for the metal structure and its components is $106,300. These panels have not been started or completed—and they will not be, as we have informed Turning Point that we no longer wish to use their services.

  Per the insurance adjuster, from the total amount we’ve received ($166,385), we should subtract the $106,300 allocated for the metal panels. This leaves $60,085. Additionally, the adjuster mentioned that if 5 inches of ISO board had been installed and the roof had been completed, we would owe another $24,889.05.

  This includes:
  $4,501.23 in depreciation, payable when the job is completed
  $20,387.82 for a code upgrade that Turning Point claimed was required—which is not accurate ( use of building is a car wash. building is not insulated)

  My insurance policy only covers up to $10,000 for code upgrades, meaning I would have had to pay the remaining $10,387.82 out-of-pocket. So, if the roof had been completed, we would owe a total of $84,974.05.

  However, the roof is not complete. We had another roofing company inspect Turning Point’s work, and they noted several areas where the rubber was lifting and would need to be redone. Based on this, I don’t understand how Turning Point is justifying a $160,000 invoice for work that, by the insurance estimate, is only worth $84,974.05. That’s a discrepancy of $75,025.95.

  We are willing to pay Turning Point for the work they actually completed—but not the inflated amount they are demanding.
  Our issues with Turning Point began when they falsely claimed that we were required to pay $20,387.82 for ISO board to meet code requirements. We consulted with 3 to 4 other roofing contractors, who all agreed that since the building is a car wash and not insulated, 5 inches of ISO board is not required. All alternative quotes we received to complete the roof were under $40,000—less than half of Turning Point’s bid.

  Due to these concerns, we informed Turning Point that we were ending our agreement and moving forward with another contractor. On March 4, we signed a contract with *** ******** ******* and paid a deposit. They were scheduled to begin once they completed their current project.

  Despite being told we no longer wanted his services, Turning Point showed up on March 14 with no prior notice and continued work on the roof. He then sent us a bill for $160,000.

  We believe this was done out of spite. During this time, Turning Point also damaged the metal panels by drilling holes into them. He then told our insurance company that all the panels needed to be replaced due to damage, which was misleading—only 2 to 3 panels were actually damaged before this. The rest were in good condition until he drilled into them.

  One of our main concerns was the presence of standing water on the roof after he claimed the job was complete. We raised this with him, and he responded that standing water is "normal" for flat roofs. When we asked why the roof wasn’t sloped to allow drainage toward the trough, he claimed his job was only to “put a roof up” and make sure it doesn’t leak—not to construct a sloped surface. However, when he first assessed the job, he assured us his team would construct the roof properly to avoid these issues.
  
  Regards,
  
  
  ******* *****