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Business Profile

Hotels

Red Roof Inns, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Red Roof Inns, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Red Roof Inns, Inc. has 499 locations, listed below.

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    Customer Complaints Summary

    • 486 total complaints in the last 3 years.
    • 143 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checked in 7/9/22, paid for 1 week and was unable to use the toilet not even once. The maintenance worker admitted the previous tenants vandalized the room and damaged the toilet prior to us moving in. He additionally refused to repair the toilet and we were told by staff and management to use the restroom in a trash can and discard the bag when finished. The first night a staff member allowed us to use a dirty room for a toliet, but after the severity guard checked the room while we were not inside, a homeless man had snuck in and caused commotion in the second room provided, which had nothing to do with your actions or our responsibility. They security guard documented the incident and it provides proof off our innocence pertaining to this matter. This is now day 5 without a toliet and it's overflowing green water and smells horrible. It's become a health hazard and they refuse to fix it. We are not even allowed clean towels because we discarded the towels soiled with human feces and were scolded for discharging dirty towels with feces on them.
      This is unsanitary and a serious health hazard with 5 children.

      Business Response

      Date: 07/15/2022

      Hello,

      Thank you for contacting Red Roof Guest Relations! We are disappointed to learn about your experience. We would like to open a Guest Relations case on your behalf but will need more information, please. At which Red Roof location did you stay, in what city and state? May we have the first and last name in which the room was registered, and the confirmation number if you have it available? When you spoke with staff at the property about these issues, what was the outcome?

      Thank you,

      *****
      Guest Relations

    Red Roof Inns, Inc. is NOT a BBB Accredited Business.

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