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Business Profile

Internet Marketing Services

Studio 8E8

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Studio 8E8's headquarters and its corporate-owned locations. To view all corporate locations, see

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Studio 8E8 has 2 locations, listed below.

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    • Studio 8E8

      6650 Walnut St New Albany, OH 43054

    • Studio 8E8

      5530 AINSLEY DR New Albany, OH 43054

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with studio 8E8 in November 2023. due to delays in construction with the office Things were pretty quiet until March 2024. This is when I followed up to see what the next steps were. They said since my open date got pushed back, I would need to wait until May/June to start working on the temporary site. They did provide me the first rendition of the temporary site in June (8 months later) which wasn’t what I expected. I asked them to make some revisions. The content had grammatical errors, spelling mistakes, they put paragraphs in sections they did not belong. Overall I was not happy with their service or the quality of their work. The site is not live. It still has mistakes due to their lack of attention to detail which they did admit to. I have paid $11,500 to them so far and I decided we are not a good fit due to the lack of communication and attention to detail. They promised to provide deliverables by a certain time frame and failed to do so twice. Since November all the work they did was - the initial welcome call - I followed up with my PM via email a dozen times (half of those emails were just simple check ins to see where they were at with my project), - I had 2 zoom calls with my PM, - - I had 3 zoom calls with my PM and dept head explaining how dissatisfied I was with their process and services - - lastly they made a 4 page basic temp site revised once due to the errors on their part. The site is NOT LIVE and INCOMPLETE. At the end of it all, I don’t have a website, I don’t have a temp website, I have nothing to show for the $11500 I paid them.

    Studio 8E8 is NOT a BBB Accredited Business.

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