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Business Profile

Magazine Sales

Murray Publishing Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $85.53 on 1.22.22 for some photos and a couple printings of a game breaker magazine for a softball season of my daughter’s. The photos were received in Feb 2022 but the magazine prints were never delivered. For over a year I inquired every couple months on status. Varying reasons in delays were given, I was very patient following Covid etc. Bad print at vendor, reprints, trucking strike, etc. as of July 2023 I was told they were still working on it. I inquired a few days ago and no response and it appears possibly they have gone out of business now without being sent copies and without them processing a refund to me for them. And I am not sure with this amount of time that the bank will accept a dispute. Sad to miss out on what was ordered but being out money for something I didn’t receive (small amount or large) is simple not good business.

    Business Response

    Date: 12/01/2023

    The edition Ms. **** us referring to, is our 2022 Spring Edition.  We had many 3rd party delays, leading to the delay of this magazine.  In all communication with our families, we gave them the opportunity to receive a refund for the print magazines they did not receive.  Many families took their refunds, others decided to wait. 

    As of 11-30-23, the magazines have not arrived.  Ms. **** did email us on 11-23-23, that we did not see until today (11-30-23).  We immediately sent her an email and offered to refund her for the print magazines, by ***** or ***** (immediate refund).  We can also send it back to the original tender, which tends to take more time.   We are waiting for her response.  

    We also offered Ms. ****, free copies of the magazines, when they finally arrive. 

    GameBreaker has closed permanently so it takes a little longer to get back to our customer communication. 

     ******* ******, former owner, GameBreaker

    Customer Answer

    Date: 12/02/2023

    I accept the business's response to resolve. Just miss in communication but resolved.

    Regards,



    ******** ****

Murray Publishing Group is NOT a BBB Accredited Business.

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