Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Magazine Sales

Murray Publishing Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $85.53 on 1.22.22 for some photos and a couple printings of a game breaker magazine for a softball season of my daughter’s. The photos were received in Feb 2022 but the magazine prints were never delivered. For over a year I inquired every couple months on status. Varying reasons in delays were given, I was very patient following Covid etc. Bad print at vendor, reprints, trucking strike, etc. as of July 2023 I was told they were still working on it. I inquired a few days ago and no response and it appears possibly they have gone out of business now without being sent copies and without them processing a refund to me for them. And I am not sure with this amount of time that the bank will accept a dispute. Sad to miss out on what was ordered but being out money for something I didn’t receive (small amount or large) is simple not good business.

    Business Response

    Date: 12/01/2023

    The edition Ms. **** us referring to, is our 2022 Spring Edition.  We had many 3rd party delays, leading to the delay of this magazine.  In all communication with our families, we gave them the opportunity to receive a refund for the print magazines they did not receive.  Many families took their refunds, others decided to wait. 

    As of 11-30-23, the magazines have not arrived.  Ms. **** did email us on 11-23-23, that we did not see until today (11-30-23).  We immediately sent her an email and offered to refund her for the print magazines, by ***** or ***** (immediate refund).  We can also send it back to the original tender, which tends to take more time.   We are waiting for her response.  

    We also offered Ms. ****, free copies of the magazines, when they finally arrive. 

    GameBreaker has closed permanently so it takes a little longer to get back to our customer communication. 

     ******* ******, former owner, GameBreaker

    Customer Answer

    Date: 12/02/2023

    I accept the business's response to resolve. Just miss in communication but resolved.

    Regards,



    ******** ****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.