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Business Profile

Campgrounds

Archway Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. THE CAMPGROUND IS VERY RUN DOWN. IN MY OPINION THE FACILITIES LOOK LIKE THEY HAVEN'T BEEN MAIMTAINED IN 20 YEARS.
    2. THE FACILITIES ARE DIRTY. THE BATHROOM WAS DISCUSTING. MY WIFE WAS AFRAID SHE MITE GET A DISEASE. THARE WAS MOLD, STANDING WATER AND CEILING TILES HANGING
    DOWN.
    3. I'M NOT ARCHITECT BUT IN MY OPINION THE FACILITIES DO NOT LOOK STRUCTURALLY SOUND. ONE CAN SEE AREAS OF THE ROOF VERY DETERIORATED. THE OWNER TOLD ME THERE ARE PRBLEMS WITH THE PIPES LEAKING.
    4. I WAS TOLD THERE ARE PERMANENT RESIDENTS. IS THAT LEGAL?

    Business Response

    Date: 05/17/2024

    Business called BBB with there response and we verified it by phone.

    We have sent a refund check back to the consumer as of yesterday Thursday May 16. The campsite wasn't officially open yet as we don't open until April 15th. We were accommodating those coming in for the Eclipse. 

    Customer Answer

    Date: 05/30/2024

    Hello.

    I received a full refund and I am satisfied.

    Thank you for your help.

    Have a great day.

Archway Campground is NOT a BBB Accredited Business.

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