We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Days Inn by Wyndham New Philadephia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked room May 16, 2024 for June 24-27,2024. Daughters wedding. Booked the room for my son and daughter-in-law and **** (mom). **** is 94. She could not stay there due to the room being filthy. We had to last minute make other arrangements for her. She couldn’t stay in there with the filth due to her lungs. My son( who is disabled) and wife drove in from Ak. The place had tobacco spit wads on walls, bathroom was disgusting. Carpet dirty, ac unit had a lot of bugs in it-turned it on and they flew everywhere. Tv didn’t work. Sheets had stains. They went and bought $17 in cleaning supplies to clean bathroom. They were tired and stayed the night, next morning asked for refund and was told had to get manager approval. They had to put towels on carpet not to get tux dirty!
    I called the motel twice and *********** 4 times(only to be on hold for over an hour and a half to get hung up on) I canceled my credit card only for it to be reversed. I have pictures and receipt of cleaning supplies. *********** said if they can get ahold of Days inn and they say ok they would take take it off my card. Days in nor *********** never responded to me or ******* ***. So I got recharged. They couldn’t afford another room til they got their refund so had to stay. This was for a great wedding weekend!! The place was a dump!!! Oh and had duct tape over the main door hiding a hole in it!!

  • Initial Complaint

    Date:09/15/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a hotel room on line on July 25, 2022, with the Days Inn that went through **********. I received a confirmation number ************* for 2 reserved rooms for August 13, 2022. I cancelled my reservation on August 9, 2022. I have several emails saying that the entire amount of $162.90 is totally refundable. The money was taken out of my banking account on August 1, and the 10th, prior to me even planning on staying there!!!! I have spent the past 5 weeks on the phone with **********, ************ ******* and the hotel itself. I was to told by ******* on September 5, 2022, that I would have my refund within 3 days. Today is the 14th and I haven't received it. I emailed ******* asking them why I haven't received it yet and they emailed me saying they were sorry but after speaking with the Days Inn, they are holding the original cancellation policy and not refunding my money. I canceled on the 9th. I had 24 hours prior to the 13th to cancel. The foreign staff members at the hotel continue to hang up on me and said there is nothing I can do.

    Business Response

    Date: 09/21/2022

    Good Afternoon,
    I am emailing you today in response to a complaint issued by ** **** ******** in regards to her being charged for 2 reservations for arrival 8.13.2022.  After our research we have found that she booked with ******* (3rd party reservation company) and she spoke to ******* directly to cancel her reservations.  ******* was supposed to cancel the reservations in our property system as well and did not do so.  When her arrival date came on 8.13.22 the guest did not show up so in went through our system as a "no-show".  Our hotel policy is we charge the reservation for 1 night if the reservation is not cancelled within 24 hours of the arrival date.  The hotel does not have access to the guest credit card because we receive a "virtual pre-paid credit card" provided to us by the 3rd party booking company.  The 3rd party booking company would be the ones who has the ability to provide the guest with any refunds that would need to be given.  If you have any questions, please feel free to contact me by email or by phone at *************  

    Kind Regards,
    ***** ***** **
    Days Inn New Philadelphia OH

Days Inn by Wyndham New Philadephia is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.