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Business Profile

Used Car Dealers

New Image Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, we bought a 2014 ****** ****** from this dealership mid Dec. When we test drove it, all the warning lights were lit on the dash. The car drove great & had just under 80k miles. We got financed for 12k and put 1700 down. I told the dealer that if they fixed all the issues from the lights then we'd buy it. So he took it to his shop and called us when done. No lights were on the dash. Great. However less than 200 miles later, the check engine light came on, and we have had to continuously fill the rear drivers tire up because it was losing air still (the low tire light was previously on before buying). I text the dealer about my being disappointed that once again all the dash lights were on and told him that I specifically told him that I wanted something safe/reliable for my daughter, not a money pit. He said "it was safe when it left the lot, and he didn't just push a button from his office to make my lights come back on, but to bring it into his shop for them to look at." I asked about returning the car, and he said that wasnt possible. I took the car to the shop on Jan. 24th. They said the check engine light will probably always come on because the catalytic converter is an after market product. (The code shows partial clogged catalytic converter). He said he couldnt find a leak on the tire, and "cant fix what he cant find". Didn't even mess with the exhaust leak. But he reset all the lights & filled up the tire...Yet once again on Feb 9th, all the dash lights are on again. I'm just furious that we spending 12k on a car that they are not holding up to their end of the sale by fixing what should have been fixed. My husband says we'll probably just end up putting a new exhaust system front to back on it...which I don't feel we should have to do on a car we just got for that price! I feel they are super friendly and helpful to your face, but afterwards, when they tell you that you have a lifetime warranty with them and their shop, they are just rude and shady.

    Customer Answer

    Date: 03/19/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by New Image Auto Sales regarding complaint ID ********.



    Regards,



    ****** ********

New Image Auto Sales is NOT a BBB Accredited Business.

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