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Business Profile

Carpet and Rug Cleaners

Stanley Steemer of Knox-Licking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    BBB took a complaint over the phone. Below is the voice to text voicemail description

    Yes, my name is ******* ****, and I want to give a complaint to BBB. Stanley Steamer had ruined a very expensive rug on October 28th. They had messed it up very bad. My complaint number is ********. I'll say that again, the complaint number is **********. I'm seeking BB's help because the rug itself was $857.99 and I need help. It is ruined, it wants to roll up, and it looks like Stanley Steamer that they bleached rug, and it was not like that before they cleaned it. It was in very good shape, and it's ruined, and it's very dangerous because it wants to keep rolling up, and we can trip on it. And I've even tried to put tape on it, and it does not hold down. That's what Stanley Steamer suggested when they came back out November 12 to see it. And I just need to either be compensated or to get a new rug for this. A new rug, same rug, never had a rug like that. My wife and I, that was the first time we were able to buy an expensive rug like that in 41 years of marriage. And it's only 15 months old. And I had an aunt, my wife's aunt came in on Friday, the 22nd of November, and she looked at, she said, what happened to your rug? She said it's rolling up and it looks bleached. And she's 77 years old. And I'm just needing, and we said that's what happened after they cleaned it, as she said where we used to live, she said that wasn't like that. It never looked like that at all. So I'm just seeing to either be compensated for it for the damages or replaced. So my phone number is ###-###-####, the Better Business Bureau, if they needed the claimant number, once again, is **********, and I've just sought Better Business Bureau to see if I could get help. I'm just not being vengeful. I'm just trying to get this settled that they damaged our rug, and it's very hard on my wife. It's bothered her severely, so we need to get this settled if we could. That's why we came to BBB to get this problem settled. I hope you all have a good Thanksgiving, and I hope that I'll be able to hear from you down the road, that you will be able to give me some, my wife and I, some consolations and comfort about this to see if something can be done, either be replaced or be compensated. So, my phone number is ###-###-####. My email is smallcase letters, ************** ** *********. I know it's Thanksgiving here in two days, so if I don't hear from you, please, please give me a call. I know maybe after Thanksgiving I understand that it could be a couple weeks or so, but please give me a call back so if there will be some resolution with this. Much appreciated. I think for BBB's help, *** ******** ****** and the other representatives as ladies were very helpful to me. So I just hope and pray in my Savior and Lord Jesus Christ that you're able to help my wife and I get some resolution about this. So please give me a call, more than an email if that's possible, a phone call at ###-###-####. And I will say the claimant number again. It is **********. Hope you have a good day now and a good Thanksgiving. If I don't hear from you a week after Thanksgiving, then I'll give a call. I know it's going to take some time, but please give me a call. Thank you now. Bye.

    Business Response

    Date: 01/29/2025

    You received a new voicemail message
    Info New voicemail message
    Time: Friday, January 24 2025 1:43 PM
    From: CS RequestWIRELESS CALLER **************
    Duration: 28 seconds
    Voicemail box: 204
    Transcript:
    Hi, my name is Court Fender, and I'm with Stanley Steamer. Complaint number is ******** regarding ******* *****, and I'd appreciate a call back. You can reach me direct at ************. You can call any time is fine. Thanks so much. Take care.

    Business Response

    Date: 01/29/2025

    1.29.2025 KG spoke with ************. He said he will contact ******* ****** and get back to BBB.

    Customer Answer

    Date: 02/04/2025

    1.30.2025 Consumer called BBB left vm.

    Customer Answer

    Date: 03/04/2025

    I got this message from BBB , concerning my complaint against Stanley Steamer. They ruined my wife and I rug. The rug was 857 dollars and Stanley Steamer doesn't want to hold there selves responsible. They need to reimburse for the damage. Stanley Steamer corporate has the picture of the damage to rug and receipt of what it cost. ** *** Schaad 

Stanley Steemer of Knox-Licking is NOT a BBB Accredited Business.

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