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Business Profile

DJs

J-H Entertainment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We originally contract J-H Entertainment to DJ our wedding. A week before our wedding, he told us one of his associates would be doing our wedding. This associate, ***** *******, was not an employee of J-H like we originally thought. He was an entirely separate business. ****** ****** broke our contract by not obtaining in writing approval from us. the contract states, "By DJ. DJ may cancel this Agreement at any time. If DJ cancels, it must provide a suitable, replacement DJ, subject to Client's approval, which shall be obtained in writing, In the alternative, DJ shall refund all monies previously paid by Client, including non-refundable deposit." ****** did not get our written approval. We would have preferred him to cancel and refund than had to deal with the awful ***** *******. Please see attached screenshots and contract of what went wrong during the wedding. After we made ****** aware of all the problems, he blocked us and has refused communication.

J-H Entertainment is NOT a BBB Accredited Business.

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