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Business Profile

Restaurants

Steak 'n Shake

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/4/2025 my family and I went into ********************************************* and used the kiosk to place our order. When we sat down to the table, we were approached by a female worker, who advised that they couldnt do milkshakes and was out of bottled water. I requested a refund for those items. I was given a new receipt that had the items deducted from it and was told the money would go back on my card. Its now, 2/18/25 and the money has not been credited back to my account. I called and spoke with a shift supervisor today who said the ** told him theres nothing they can do about it and I need to follow a dispute through my . My bank is telling me it can take up to six months for this dispute. I just want the money back on my card

    Business Response

    Date: 03/19/2025

    ******** ********* (#****) <***************************************************************>
    Tue, Mar 18, 4:42 PM (21 hours ago)

    To Who these concerns:

    I have attached all parties involved:

    Of the issue of the refund, we did an original refund of the items that were not there.

    I spoke to Ms. ******* about this issue of our system taking a good 2 months tops. That she could also go to the bank dispute it which her bank as well told her it takes time dispute the transaction. 

    So, I as the General Manager, did and agreed on offer giving to free meals on the House to fix this issue. Which both agreed to. 

    We always here to welcome and fix any issue that when we out of product to offer something else, or make good for next transaction within store.


    We thank you for letting us handle the situation and hope we can always achieve amazing experiences for our guest.

    I have attached Ms. ****** on this email as well, so if there are any further issues or comments, we handle it soon as possible.

    We thank you!

    WE thank you and Ms. ****** for speaking to us!

    Steak N Shake
    General Managerf

    Customer Answer

    Date: 03/19/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    Sparkles ******

Steak 'n Shake is NOT a BBB Accredited Business.

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