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Business Profile

Gutter Contractors

5 Sons Escapades

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/18/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original Transaction Date: 3/23/2023 Paid $500.00 to Doug to aquire gutters because he stated I would not be able to transport them. Material was $100.00 less than expected so remaining $100 was applied to the labor amount of $875.00 to install the gutters. Job: Gutter installation to prevent water from going under siding. Issue: 1) End caps and bottom spouts were not installed. 2) We had not received any substantial rain until 4/16. I saw that the gutters were not catching the rain and leaking severely at every seam, so I sent a text to Doug for a resolution. 4/21 still had not rcvd reply so I texted again sending pictures of the issue. 4/23 rcvd reply saying the gutters are supposed to be like that but Doug would come and look at it next week. 5/2 No one came to check gutter yet. Texted Doug again to see when he would come. 5/3 Rcvd text that Doug would come next week. 5/10. No show. Rcvd text he would come by the following Monday. 5/15. Doug said he will need to bend some metal to run along the roof over the gutter. 6/12 Still not fixed. 6/13 sent text to see what was going on. Reply wasthat he would come when he got the break back to bend the metal. 7/20. Still no one has showed up. Sent Doug a text to find out what will be done. 8/10 One of his employees came with a tube of silicone to put on the gutters with no intention of putting up the metal edging he previously told me that would be needed because silicone wouldn't work. I explained that would be unacceptable. 8/17. Employee (who happens to be the owners son) came to fix the probelm with an uncut roll of metal. I asked about the gutter end cap and spouts. He stated that the owner told him they were not going to install the parts I already paid for. I told the son that I am tired of being lied to by his boss and would report the gutter parts issue with BBB. Doug told him to leave and not finish I fully paid for a working gutter. Doug accused me of harrassing. They can take the gutter

5 Sons Escapades is NOT a BBB Accredited Business.

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