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Business Profile

Pool Contractors

Dilley's Custom Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Dilley custom pools come out to pressure check an replumb the entire top side plumbing they did that a the problem I had before still existed, air was coming out of my returns on my pool!!! I’ve been trying to reach Shaun the owner for over a week, left messages with him an his son Daniel nothing! if I was anybody in Trumbull county looking for a pool company call ******* ***** ** ******** not this pony show.

  • Initial Complaint

    Date:10/18/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with DilleysRCM LLC (*********************** - Principle) to build a new swimming pool from start to finish. We paid him in three installment during the process. First payment was for $32,000 in March of ************************************************************************************************ June. Second payment was for $39,000 to begin the work the first week of June 2022. Construction of the pool was finished the first week of August and at that time the according to our signed contract Dilleysrcm LLC still owed us our winter safety cover with installation which which was itemized for $3,000. We paid DilleysRCM LLC in full on August 3rd in the amount of $11,000, we picked out the cover with ***** the same day, and the contract was signed off on by *********************** that we were paid in full and he would be back to finish the cover and to show us how to close and winterize our pool. We have made several attempts to reach ***** by phone and text message with NO Success. We still have no winter safety cover and we are heading into November. Please advise. Thank you.********* and *************************

Dilley's Custom Pools is NOT a BBB Accredited Business.

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