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Business Profile

Sewer Cleaning

A To Z Plumbing & Drain Service, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Technician broke a floodlight in my basement. Company denied it, stating "we record every service call and it never occured."

    Business Response

    Date: 04/08/2025

    We appreciate all feedback from our customers.  We absolutely have a set of written core values that we live by and operate by 24/7.  We have accidentally broken things before over the past 30 years and we absolutely fix things and make it right and make our customers happy.  Neither of our employees ever came across a flood light in any way shape or form.  The lights to the basement were already on when they went down to evaluate the area in which work was potentially needed.  If there was a loose light or something in a box that may have gotten knocked over or something like that and we did it then we would take responsibility for it however neither employee heard anything break nor did either of them move a light or break a light or anything like that.  In addition to that as we state in our voice attendant on the phone that every customer listens to, we record all calls and in home presentations for training purposes.  There was nothing that had broken while they were in the home.  If by chance there is something that accidentally happened that we could not have seen if the customer would please take a picture of it as well as the area in which it broke we might be able to put the puzzle together for her and if we are liable for a light then we will take responsibility.  I personally have looked at all of the pictures that were taken and attached to the work order and cannot see anything at all broken in any way shape or form.  

A To Z Plumbing & Drain Service, LLC is BBB Accredited.

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