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Business Profile

Garden Center

Cyndi's Garden Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garden Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/19/23 an on line order placed via Cyndi's Gardens website. Total order amount was $16.00. Item odered 4.75 inch cream crackle garden pot with fern detail. Charge posted on my credit card on 12/20/23. Transaction date 12/19/23. Item never received. Multiple calls made to this business. Calls included leaving voice mails and talking with a live person. No return calls from this business regarding my voicemails. on 1/23/24 voice mail left at 10:17 Am PST. Talked with live person on 2/1/24 at 6PM EST time. Told they would investigate & call back (no CB ever received). On 2/5/24 at 10:45 AM PST I placed a call to business and talked with a live person. I was told on 2/5/24 item out of stock. Business tried to refund my credit card but was having difficulty doing so. On 2/5/24 I was told the business would mail me a check & send to my home address, As of 3/15/24 no resolution. No check yet received/no refund received. 2/5/24 was my last phone communication with this business. The number I have been using to call Cyndi's Garden is ###-###-####.

    Business Response

    Date: 03/18/2024

    We assumed that  *** had refunded the payment.  

    We mailed a check today for $16.00

    Check # *****

    Mailed to ******** **********

    **** ********** *** **

    ******** **  *****

Cyndi's Garden Center is NOT a BBB Accredited Business.

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