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Business Profile

Pest Control Services

The Pest King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid over $517,00
    For work in mouse control and never returned to finish the work or answered phone calls or texts
    Would like a refund

    Business Response

    Date: 08/17/2023

    ****** this is ******* I sincerely apologize for not being able to reach us. We are switching phone carriers. T-mobile to Verizon. During the switch, we have temporarily lost our numbers. We are trying to have it fixed as soon as possible. 

    In the meantime, I will call you from a new phone number. The number is ************. Due to it being 9:18pm, I will wait and call you in the morning. To set up a time for tomorrow afternoon.

    Warm Regards, 

    ****** *******

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last summer, we set up with Pest King to recieve their "termite package" including 4 bug sprays during the year. We recieved 2 sprays and have termite canisters around the house. They indicated they typically do not come during winter months. When we hit March, I was concerned because we were having wasps, ants, and stink bugs within the home which were also supposed to be covered in our pre-paid package. They responded once and set up an appointment in which they no showed. I have called 10x and left numerous voicemails and my husband has reached out by text with no response. I called and left a voicemail letting them know I would contact the BBB if I didn't get a response and still nothing. I want to be provided the services I already paid for or refunded for a percentage of the purchase so I can change to another company who can communicate and get the work done for the safety of myself and my growing family.

The Pest King is NOT a BBB Accredited Business.

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