We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Eagleye Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Eagleye Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eagleye Roofing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired Eagle Eye Roofing to repair damaged fascia on the east end of my house. At the initial consultation I ask the representative to give a price quote to repair the damaged section and replace "the whole thing." We obviously had a different definition of "the whole thing" because all that was repaired was the side of the peak with the damaged trim. That would have been acceptable if the new trim met the old trim. It does not, there is a gap at the peak. I called the company to explain my displeasure with the work and sent pictures. Several months later a representative came to my home to investigate and promised it would be corrected. Following his visit, I received a bill for the initial repair. I paid the bill in full to avoid collection and avoid the damage to my credit score.

      Business Response

      Date: 03/05/2024

      We were notified today 3/5/24 of this complaint and want to address the issue promptly. This customer came to us as a lead in August of 2023, and came under contract for a minor $400 fascia repair on 8/25/23. The repair consisted of removing four pieces of aluminum fascia wrap and replacing with new. The customer was notified via a phone call and voicemail on 10/4/23 about the upcoming installation as our repair lead times are roughly four weeks. On 10/9 a quality control phone call was made with no answer, along with a quality control email. We received no response to either despite the email being opened by the customer on 10/10. An additional quality control/invoice email was sent on 10/25 with no response. A voicemail was left again on 11/2 and 11/9 with no response from the customer. An invoice was sent again on 12/5 that was opened by the customer, however, no response to our company regarding the work performed. An additional voicemail was left on 12/15 along with an additional emailed invoice, again, no response. On January 8th, 2024, we finally heard back from the customer regarding this issue. The customer contacted her salesman and apologized for taking so long to get back to us regarding this issue due to several family member issues. keep in mind at this point the fascia had been installed for over three months with no mention of issues. The initial issue was described as a possible spot where birds were nesting in a small gap in the fascia with a photo sent via text message. Two days later, her salesman responded to her residence and inspected the area. It was determined that a small gap remained at the peak of a gable. Company ownership decided to schedule a replacement for the fascia metal, however, due to flu season, our office was out of commission for roughly 3-4 weeks. Once all employees recovered, the fascia was installed on 2/23/24. Ownership made contact with the customer that day and explained to her that all pieces were in fact replaced, and it was shown to her that the metal all matched and had a consistent nailing pattern. Despite this, all pieces of metal fascia were replaced and the top gap was closed. We hope this issue can now be resolved and would have addressed this four months ago, had we known it was an issue. We strive for our customers to be happy with our work on all jobs, whether that be a $400 fascia repair or a $400,000 commercial roof. 

      Customer Answer

      Date: 03/16/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and, although  I disagree with the timeline presented by the business, find that this resolution is satisfactory to me. 



      Regards,



      **** ******

    Eagleye Roofing is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.