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Business Profile

General Contractor

White Glove Exteriors, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The final payment was made on April 24, 2024 for the vinyl siding installation. Please see attachment of the contract from White Glove exteriors. There are numerous issues with the vinyl siding. The house was not wrapped but was charged for the wrapping of the house. The vinyl siding was improperly installed in that the old plastic started strip was used, vinyl siding began oil canning/waving almost immediately. We have had numerous discusses with John E**** and we cannot come to a resolution. Please see attachments. I was not able to upload all the pictures we have taken of the issues with the vinyl siding.

    Business Response

    Date: 09/16/2024

    Siding IS NOT WARPED OR OIL CANNING. 

    One wall ( Left elevation) is warped. The WALL is warped. Not the siding. 

    Oil canning takes at least one year to occur ( never has happened to me in 28 years).  It occurs when siding has been nailed too tightly, and homeowner was shown that the siding is indeed " floating ion the wall", so that when the home expands and contracts, during winter/summer, it can expand AND contract along with the home. We proved to him that it was indeed installed correctly

    Housewrap:  We informed the homeowner that the existing housewrap would be used, and that we would be refunding him the money for the housewrap that we were returning. He was refunded.

    Starter Strip:

    Unbeknownst to me, the existing starter strip was reused. The Installer was fired, and I offered to completely install new starter strip around the entire perimeter of the home. 

    I AM NOT WILLING TO REFUND the homeowner 100% of the job.

    Customer Answer

    Date: 09/19/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    Please see the ********** letter dated 5/30/2024.  The ********* VSI certified inspector and the Siding Warranty Administrator have stated that the vinyl siding is oil canning.  White glove stated that the wall is warped causing the oil canning.  Please provide documentation, pictures, independent 3rd party testimony, etc. to collaborate there are issues with the exterior wall.  
    Please provide documentation showing my signature agreeing to use the existing housewrap.  Also, provide documentation on the refunded amount.  I have not received any documents regarding the housewrap,refunded amount or final receipt. 
    As the general contractor it is your responsibility to verify all aspects of the work are done correctly, including the installation of a new starter strip, in accordance with the 2019 Ohio residential code of Ohio, Chapter 7 entitled Wall Coverings.  This is the code the City of **** is currently following.
    The entire house needs to be re-sided and new house wrap installed.  We are still requesting the entire amount to be refunded.

    Regards,



    ****** *****

    Business Response

    Date: 10/01/2024

    Company has advised BBB that he stands by his original response. 

    Original response:

    Date Sent: 9/16/2024 12:46:58 PM
    Siding IS NOT WARPED OR OIL CANNING. 

    One wall ( Left elevation) is warped. The WALL is warped. Not the siding. 

    Oil canning takes at least one year to occur ( never has happened to me in 28 years).  It occurs when siding has been nailed too tightly, and homeowner was shown that the siding is indeed " floating ion the wall", so that when the home expands and contracts, during winter/summer, it can expand AND contract along with the home. We proved to him that it was indeed installed correctly

    Housewrap:  We informed the homeowner that the existing housewrap would be used, and that we would be refunding him the money for the housewrap that we were returning. He was refunded.

    Starter Strip:

    Unbeknownst to me, the existing starter strip was reused. The Installer was fired, and I offered to completely install new starter strip around the entire perimeter of the home. 

    I AM NOT WILLING TO REFUND the homeowner 100% of the job.

    Customer Answer

    Date: 10/02/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    We stand by our original complaint and request the entire amount be refunded.  The house needs be done in accordance with the requirements set forth by the 2019 Ohio residential building code.



    Regards,



    ****** *****

White Glove Exteriors, Inc. is BBB Accredited.

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