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Business Profile

Wedding Services

Floom's Blooms LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Lindsay ***** as a wedding coordinator and florist for a wedding on Saturday, October 7, 2023. On August 2, 2023, she resigned as our wedding coordinator and said she would continue as our florist if we wanted her to. Under the circumstances, we decided to not go forward with her as the florist either. This was two months before the wedding. We (my daughter and I - it was her wedding) had to scramble and pick up the pieces. In doing so, we discovered that the details Lindsay apparently had done, were not done at all! She told us she had made some of the arrangements, but never did (i.e., booking a block of rooms at a hotel). Since she resigned, we asked her to refund us the floral deposit of $2,500 since we didn't feel comfortable using her any more since she resigned as our wedding coordinator. We did not ask her for a refund of the $1,500 deposit as our wedding coordinator, which we probably should have. However, at this point, we are only looking for a return of the $2,500. We requested the refund multiple times to no avail. The last time was on December 29, 2023.

    Customer Answer

    Date: 06/05/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Flooms Blooms regarding complaint ID *********



    Regards,



    ****** ********

Floom's Blooms LLC is NOT a BBB Accredited Business.

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