Complaints

This profile includes complaints for Simak Trucking & Excavating Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Simak Trucking & Excavating Inc

  3052 East Center St North Kingsville, OH 44068

  
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  Simak Trucking & Excavating Inc

  PO Box 599 N Kingsville, OH 44068-0599

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23rd I purchased 10 ton load of filtered top soil from ***** Trucking that they delivered later that day. It was my intent to use the top soil to fill several above ground garden boxes but I have not been able to complete that project due to multiple medical issues that I and my family have experienced since July 23rd. We collectively have had 15 doctors appointments, 3 ER visits, 1 operation and I personally have suffered 2 major falls that left me bedridden for several weeks. Upon recovering I started to setup a compost bin that required some soil to raise the ground level so I ordered a load of silt on September 30th. Upon delivery of the silt soil I noticed that the soil delivered on July 23rd was not what I ordered. The weeks of rain had exposed the soil was not filtered top soil and is full of stone. I called ***** Trucking about the wrong delivery and asked them to send me filtered top soil that I paid for and also offered to keep the unfiltered soil at a discounted rate. The owner called me to say that she would not make this mistaken delivery right with an explanation that I waited to long to report the problem and alueded that the stone came from my driveway. I explained that the load of soil was on my lawn and that I was not aware of the wrong delivery because of my and my family's medical disabilities and extended delay due to the days and weeks of rain. But she would not agree to do anything to make this right. Can you contact ***** ******** and convince them to reconsider their decision and work an equitable solution that would benefit both of us, customer and service company. Attached are several pictures showing the amount of stone that all of the rain exposed in the soil.

  

  Business Response

  Date: 10/24/2022

  On May 27, 2022, ****** ****** had 10.35 ton of Screened
  Topsoil delivered to his location.  On July
  23, 2022, he had 10.10 ton of Screened Topsoil delivered to the same location.  Before delivering Screened Topsoil, our
  drivers make sure to clean out their beds of their dump trucks prior to loading
  the material.  This ensures there is no
  debris of any kind to contaminate the material.  We load the Screened Topsoil out of a covered storage hut, which keeps
  it dry.  On September 30, 2022, he had a
  delivery scheduled for Silt, in which we delivered 21.45 ton.  When placing this order, he said nothing
  about being dissatisfied with the two previous orders.  In fact, he ordered Silt, which is a grade
  lower than Screened Topsoil.  He told me
  he did not want the “premium material” that he ordered before.  If he was in fact dissatisfied or thought he
  got the wrong material, why didn’t he mention it beforehand, seeing how he
  walked out to show my driver where to dump each load? We strive on customer
  satisfaction.  If a customer is not
  satisfied or did not get the right material, we make it right within a reasonable
  time.  This is not a reasonable time. He
  should have called me the day of delivery, not four months later. We delivered
  the correct material.  You simply cannot leave
  screened topsoil exposed in extreme weather conditions, such as heavy
  rain.  Research proves topsoil must be
  covered with a tarp if not used because it contains living organisms and hence
  anything can grow in it right away.

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  What a shame to blame the customer for a wrong delivery of product that is clearly the responsibility of the company. I am a personal with disabilities who suffered many issues during the time period that ***** claims was to long for them correct. Including a severe burn to the bottom of my foot that required 3 ER visits in that time frame. And to hear their excuse that the driveway stone had mixed into the top soil is false. The top soil is still laying in my yard, not driveway, from when it was delivered. And the stone in the top soil does not match the stone in the driveway. I  asked them to deliver what I paid for and offered to pay a discounted rate for what they actually delivered. Reasonable offer to make this right. Come see the top soil for yourself, its in the same place and has not been touched by anyone.

  
  

  
  Regards,
  
  
  
  ****** ******