We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Builders

Custom Designed Home by Mark Ramunno

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I hired Mark Ramunno (Custom Designed Homes by Mark Ramunno also NEOCC Inc.) to build our home in Poland, OH. Moved into home March 2022. We discovered that none of our Pella Impervia windows were properly installed/sealed with flashing tape, caulk as according to Pella installation instructions. Several events lead to this discovery: 12/24/22, ice forming on baseboards master bedroom. 3/3/23, dining room window leaks inside. M. Ramunno's son caulked trim boards above the window. 4/24/23 a family room window leaks. 7/19/23 second follow up with Mark Jr. on FR window. He contacted Carter Lumber, window supplier. Carter had Pella subcontractor crew inspect window for leaks. 10/1/23 Pella sub crew confirmed leak. 10/26/23 Carter advised us Pella would replace the FR window. 1/9/24 DR window leaking again. Mark Sr. thinks it's a window issue. 2/27/24 Pella sub crew replaced FR window, found: THE WINDOW WAS NOT SEALED WITH FLASHING TAPE. None of our windows were properly flashed according to Pella instructions. Pella advised would not honor window warranty. M. Ramunno, tried to shrug it off as not important. Eventually, M. Ramunno had a crew properly seal/flash all windows that were vinyl sided. M. Ramunno did not have his crew seal/flash the leaking DR window. Said Mark Jr. did tape that window, thinks it must be a window issue. Neither Pella nor Carter would offer us any financial help, since none of the other windows were properly sealed. We hired Pella sub crew to properly seal the DR window. They found the window did have flashing tape, but method was incorrect. Top piece of flashing tape was overtop house wrap instead of underneath the wrap. House wrap was torn open exposing the wall board. Water ran underneath the house wrap and the tape causing the leak. See attached pictures. Pella sub crew properly flash taped, caulked the window, cost $400. We are only asking that M. Ramunno do the right thing reimburse us for the $400.

  • Initial Complaint

    Date:01/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    services not provided refund for incompliced house build and time to complete agreed upon contract

Custom Designed Home by Mark Ramunno is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.