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Business Profile

General Contractor

Dover Home Remodelers Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon,

    My husband and I signed a contract with Dover Home Remodeling in November 2022 for a construction project in the estimated amount of $64K. At this time **** *** (Owner) is demanding payment and threatening to void our warranty. We are unwilling to make the last payment due to Dover Home Remodeling being in violation of the contract terms. I asked for an in person meeting with **** *** on September 1st, 2023, via email to discuss these issues to which she responded, "I am not sure what an in-person meeting will accomplish".

    Again, I asked for clarification on what she changed on the original and signed contract to which I was met with a hostile response. She sent a letter to my home dated 9.23.23 stating that if we did not pay the remaining amount due, she would void our warranty. I responded to her via email 10.6.23, with reasons and clauses in the Dover Home remolding contract as to why we were not paying at this time. **** *** *esponded back "Per your email, I will consider this matter closed."

    At this time, multiple attempts to discuss the matter with **** *** have been unsuccessful due to her unwillingness to meet with us and her inability to discuss the matter in a subjective manner.

    Business Response

    Date: 10/26/2023

    We are very sorry to hear that she feels this way regarding
    her experience with Dover. At Dover, we pride ourselves on delivering quality
    work while exceeding our customers’ expectations. We sent a packet of
    information on September 23rd including a letter, two credit change
    orders, a copy of the final punch list, and a final invoice. This invoice
    reflected the new total amount due based on credit change orders. We understand
    that this information may have been misunderstood and we will send these items
    with a letter of explanation.


    As far as we know the project has been completed in full
    with the exception of installing wallpaper in the dining room for which we
    credited the cost of the installation and the wallpaper material in the credit
    change orders.


    Although we have attempted to contact the homeowner numerous
    times with no response, we are more than happy to discuss these issues with her
    and her husband.


    We look forward to having this matter resolved as quickly as
    possible for both parties. 

Dover Home Remodelers Inc. is BBB Accredited.

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